Lead

Hmshost Corporation Grand Rapids , MI 49504

Posted 3 months ago

Job Description:

Summary:
The Lead for HMSHost Food and Beverage locations accurately and efficiently processes customerorders, maintains a friendly, efficient, and appealing environment for associates and customers, providesguidance to other associates on proper procedures within the unit, and assists in the day-to- dayoperations of the stores. Responsibilities also include welcoming all customers, encouraging, throughleadership and example, the highest level of sales and customer service performance by otherassociates, assisting associates to maximize sales and customer service through coaching, counselingand mentoring, and performing all other responsibilities as directed by the business or as assigned byManagement.

This is a non-exempt position which reports to the Assistant Manager, Store Manager orGeneral Manager, depending on local requirements.Essential Functions: Accurately and efficiently processes orders while following recipes and/or product directions; or Operates a cash register and receives cash or credit card payments from customers, accuratelycounts and provides change to customers when appropriate while following all HMSHostcustomer service and cash handling policies and procedures Assists in locating, reconciling, and verifying the accuracy of transactions and operatesequipment with peripheral electronic data processing Receives inventory, moves and lifts food and beverage products and supplies; transfers suppliesand equipment between storage and work areas by hand or cart Provides guidance to other associates on proper portion control in the preparation of food, andmonitors whether proper food handling procedures, as outlined by Management, are followedincluding wrapping, labeling, dating, stocking, storing, rotating and checking temperature ofproducts, coaching where any deficiencies exist Assists the Manager or Supervisor in maintaining a friendly, efficient, and appealing environmentfor associates and customers Develops a solid knowledge of product and services available in unit Cleans and sanitizes work station and equipment

Additional Info

Minimum Qualifications, Knowledge, Skills, and Work Environment: Requires a High School diploma or equivalent (GED) Requires a minimum of 6 months cash handling and customer service experience Requires the ability to speak, read and comprehend instructions, short correspondence, andpolicy documents, as well as converse comfortably with customers Requires the ability to bend, twist, and stand to perform normal job functions Requires the ability to lift and/or move up to 40 pounds Frequently immerses hands in water and water diluted with chemical solutions



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Lead

Hmshost Corporation