Lead Genesys Cloud Developer

Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage

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Get to Know the Opportunity:

Voya is seeking a highly motivated and skilled Software Development Consultant / Genesys SME to join our dynamic team. As a Software Development Consultant / Genesys SME you will be responsible for ensuring proper coordination of software application design, development, testing, quality assurance, configuration, installation, and support to ensure smooth, stable and timely implementation of work requests and issue resolution. You will work closely with our experienced development team, contributing to the overall success of our solutions. They The Software Development Consultant / Genesys SME supports the Application Maintenance IT Manager and Director and is accountable for the tactical Application Maintenance delivery for the Digital portfolio. Application Maintenance delivery includes Technical Risk Management, Incident, Problem & Change Management oversight and performance management, Process Management and Vendor Management. Guides Application Systems solutions design through the life cycle of a set of work. Partners with teams supporting Application Development and Application Maintenance such as Quality Assurance, Release Management and Shared Services in order to maintain a stable portfolio and support model.

o Please Note: Work location for this role is FLEXIBLE! This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule.

The Contributions You'll Make:

• Design within Genesys Architect flow using various Genesys tools, Google Dialog, Voice Bots etc.

• Ensures proper coordination of software application design, development, testing, quality assurance, configuration, installation, and support to ensure smooth, stable and timely implementation of work requests and issue resolution.

• Provides technical and application guidance to offshore team members

• Has accountability for the technical delivery of work for a defined portfolio.

• Able to work/lead in an Agile delivery environment with daily stand up scrum calls

• Ensure delivery and planning of extensive application maintenance and currency efforts in partnership with project management.

• Coordinates with the Application Development Project team and application maintenance team.

• Partner with architects and shared services teams to ensure Voya standards, software development practices, and compliant designs are met.

• Identify opportunities for new services, continuous improvement, and cost reduction and manage related change requests.

• Ensure compliance with Voya policy and SLAs.

• Seeks to achieve the highest value service from vendors and evaluates vendor performance based on vendor metrics.

Minimum Knowledge & Experience:

• Bachelor's Degree or equivalent in Computer Science, MIS, Engineering or a directly related field, Master's Degree preferred.

• Eight + years of software engineering and development or Operations, including five years in technical leadership, preferably within a Contact centre and Digital Application Portfolio.

• 5+ years supporting Digital Retirement Services Digital Portfolio

• Ability to embrace, adapt and lead through change, fosters effective partnerships, and drive effective collaboration with peers and vendor resources.

• Expertise in new computing architectures and implementation of networked computing structures

• Demonstrated expertise working across multiple platforms/technologies

• Ability to effectively communicate in both technical and business terms

• Hands on extensive experience in Genesys, Genesys Cloud platform, particularly in Service, Sales and Financial Cloud

• Experience with business analysis within a Digital Portfolio.

• Ability to multitask, meet tight deadlines, shift and adjust work effort based on critical priorities and SLA's.

• Experience with Voice/Chat Bot technologies (Genesys/Google DF/Lex/Nuance etc)

• Nuance Gatekeeper knowledge

• API/Wrapper knowledge

• Able to support/develop API's

• Java, JDBC, SpringBoot, Rest/Soap, Github, Eclipse, Soapui/Postman client

• Basic knowledge in Google Dialog Flow or equivalent.

• Basic knowledge in SQL, Linux, Windows, Cloud, Sybase, Oracle

• We are looking for a Software Development Consultant / Genesys SME with 9 to 13 years of experience in Genesys, Genesys Cloud development or operations, including five years in technical leadership

• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance.

• Writing well designed, testable, efficient code.

• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.

• Experience in Application Management.

Preferred Knowledge & Experience:

• Generative AI experience a plus

• Certifications preferred but not mandatory

• Genesys, Genesys Cloud Service/Sales cloud/ Data Cloud/Integration, Genesys, Genesys Cloud Admin Certification, Genesys, Genesys Cloud Platform Developer 1

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Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$114,450 - $143,060 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans

• 401(k) Savings plan - with generous company matching contributions (up to 6%)

• Voya Retirement Plan - employer paid cash balance retirement plan (4%)

• Tuition reimbursement up to $5,250/year

• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.

• Paid volunteer time

• 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.

• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.

• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.

• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.

• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

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