Clayton Homes Maryville , TN 37802
Posted 3 weeks ago
Lead Generation Specialist
Title: Lead Generation Specialist, Full Time
Job Status: Full Time/Hourly/Level 7
Reports to: Mason Dalton
Department: Clayton Discover
Work Schedule: Flexible- some evenings & Saturday shifts required
POSITION SUMMARY
Clayton Discover Specialist are responsible for delivering prompt, accurate, courteous customer service via phone, email, text, or chat. They must be able to communicate closely with potential customers, Retail Home Centers, and Independent Partners to provide an excellent home buying experience. This position also requires the ability to be a team player and hit targeted goals.
POSITION DUTIES AND OBJECTIVES
Assists Retail Home Centers and Independent Partners in marketing and communication with potential consumers.
Provides highest quality leads to Home Centers and Independent Partners by discovering where a customer is in their home buying journey.
Nurtures leads from various Marketing efforts to provide the best customer experience based on the customer's individual needs and buying timeline.
Responsible for scheduling customer visits to Retail Home Centers and Independent Partners
Connect potential customers with a Home Consultant at the appropriate location
Educate customers on Clayton Products
Follow up on all leads and viewings
Provide excellent communication skills with external and internal customers
Ability to hit targeted goals
Respond to Live Chats that are initiated through our website
Respond to SMS texting and Digital platform messaging
Executes error free data entry skills
Exhibits great interpersonal skills, effective persuasive skills, and a strong desire to provide exceptional customer service
Promotes teamwork and success for the department/company
Promotes company image through professional service and actions
Performs other duties as assigned
REQUIREMENTS AND QUALIFICATIONS
High School Diploma or Equivalent required
Must be available to work shifts in the evening until 8:00pm and some Saturday shifts
Computer competency with Microsoft Office and typing skills at minimum 25 wpm
Great attention to detail and organizational skills
Ability to work in a team environment and goal driven
Willing to learn, hard-working, determined, and assertive
PHYSICAL DEMANDS
Must be able to remain in a stationary position 85% of the time.
Constantly operate a computer and other office productivity machinery, such as a telephone, calculator
90% communication methods completed over the phone, via email, messaging/texting platforms
BENEFITS
401(K) includes 100% company match of the first 4%
Hourly pay with monthly bonus opportunities
Medical and Dental Plan with Prescription Coverage and Vision
Paid Time Off days and holidays
Wellness Programs and On-site fitness facility
On-site restaurant
Tuition Assistance
Travel:
Why Clayton?
Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
As part of Clayton's commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
Clayton is proud to have earned spots on the following Forbes lists: America's Best Employers, America's Best Employers by State, Best Employers for Diversity, Best Employers for Women.
At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.
Clayton's Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga / barre studio, volleyball and basketball courts, walking paths, and a disc golf course.
Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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