Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Lead Front Desk Coordinator

Expired Job

Akumin Inc. J USF Irving , TX 75061

Posted 4 months ago


Lead Front Desk Coordinator

Akumin is changing the perception of diagnostic testing. Committed to providing excellence in diagnostic imaging, Akumin is on a mission to be the preferred provider. This growing company is currently searching for a dependable, out-going individual who enjoys working with the public to fill a key position in our organization. The Lead Front Desk Coordinator is the face of the company and plays an important role in the quality of service provided to our patients.

This individual will need to be flexible with their schedule as coverage for earlier or later shifts may be needed. Weekday and holiday coverage may also be discussed.

Akumin offers a competitive salary and benefits package.


Lead Front Desk Coordinator

  • Greeting patients and visitors in a courteous and helpful manner;

  • Checking patients in and out of the clinic which includes completing appropriate paperwork;

  • Answering incoming telephone lines and directing calls to the appropriate party;

  • Filing;

  • Mailing;

  • Faxing;

  • Maintaining inventory of office supplies and printed forms;

  • Entering all outside reads into RIS and ensuring Radiologist receive them

  • Check RIS Fax status daily to verify all outgoing faxes went successfully

  • Back up for Accounts Payable Invoices

  • Back up for Daily Management Report

  • Front Office employee schedule and coverage

  • Monitor the week's patient schedule to maximize capacity (eliminating 15 minute gaps)

  • Customer Service at the front desk

  • 90 day and Annual reviews of front desk coordinators with the Clinic Administrator

  • Counseling of front desk coordinators with the Clinic Administrator

  • Checking order in RIS daily to ensure the order matches what is scheduled

  • Check Mail Daily

  • Foster a positive environment and promote team work

  • Assist in training of new front desk coordinators

  • Assist Clinic Administrator with Month End Comparison Audit

  • Other duties as assigned by the Clinic Administrator.


Lead Front Desk Coordinator

  • Previous scheduling or medical office experience is required;

  • Ability to multi-task while remaining focused upon providing exceptional customer service;

  • Professional appearance and demeanor are required;

  • Excellent verbal and written communication skills are required;

  • Must be reliable, flexible and motivated;

  • Bilingual (English/Spanish) is a plus.


High School Graduate or equivalent.

Other Skills and Abilities

Familiarity with current software packages such as Microsoft Word, Excel and Outlook.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Front Desk Manager Embassy Suites Dallas

ONE Lodging

Posted 2 weeks ago

VIEW JOBS 11/29/2018 12:00:00 AM 2019-02-27T00:00 Are YOU ready to propel your career and experience higher levels of professional engagement? Are you interested in learning valuable new skills while leveraging the skills you've already acquired? Do you thrive in an optimistic, collaborative and entrepreneurial work environment? Would you relish the chance to contribute in a significant way to a young, dynamic and fast growing company? Do you dream about being part of an organization that holds its culture, its belief in people and its support of high performing teams at the very heart of its existence? Imagine an exciting and rewarding career with a leading hotel management company with expanding operations in the United States. ONE Lodging Management, is now a division of Aimbridge Hospitality, the world's largest and most dynamic hotel management company in North America and the Caribbean. ONE Lodging currently operates nearly 120 hotels totaling more than 12,000 guestrooms across 35 states. At ONE we manage many brands but we adhere to one promise: To make our guests feel welcome, to provide the highest quality experience, and to respond to our guests' every need in a professional and authentic manner. We are ONE Lodging, and we offer the rare opportunity to take part in directly shaping an innovative and positive corporate culture. At ONE, our mantra is 'Good things happen when you show up,' and we specifically seek candidates who have the talent, potential and desire to grow their careers with us. To learn more about us, please visit BIG PICTURE: The Front Desk Manager will serve as a key liaison for hotel guests and will ensure that the highest standards for service, safety, privacy and comfort are maintained throughout the Front Office. Often functioning as a right hand to the Assistant General Manager, the Front Desk Manager will direct and support all Front Office operations to include reservations, group billing and accommodation, check-ins/check-outs, team training and development, brand compliance and guest or public inquiries. As a visible member of the property's Leadership Team, they will serve as a role model for ONE's mission, vision and values. Working in close partnership with other department heads, the Front Desk Manager is accountable for directing and coordinating the resources, tasks, requirements, systems and processes related to the front desk, and for creating an energized and positive work environment within the department and throughout the hotel. CORE ACCOUNTABILITIES: * Monitor and evaluate all front desk daily activities to ensure successful operations. * Establish, audit and update departmental procedures, standards, guidelines and objectives. * Execute HR-related processes for the department, such as recruitment, on-boarding, scheduling,training, counseling and discipline. * Plan, organize and delegate daily tasks and activities against forecasted business volume; Regularly review forecasts to ensure proper staffing, planning and organization. * Support the hotel's sales, revenue management and overall business strategies to maximize revenues and profitability. * Provide on-going performance coaching; Ensure that guests are welcomed and engaged by guest service agents according to brand and company standards, and that their needs and requests are properly attended to. * Monitor each shift to ensure that proper methods of payment are taken and that procedures for cash handling are followed. * Run, review, distribute and file required daily reports. * Serve as problem solver in instances of guest dissatisfaction; Resolve complaints, concerns or issues in a timely and helpful manner. * Report and follow up on any maintenance issues or safety hazards. * Serve as a support resource for front desk staff; Maintain visibility and availability to answer questions, assist with issues and pitch in by answering telephones and performing other front desk tasks when busy. * Conduct daily quality checks and provide coaching to drive exceptional service and guest satisfaction at all points of contact related to front office, to include pre-arrival, check-in/check-out and transportation. * Drive effective communication within the department; Conduct huddles for all shifts and organize regular meetings to ensure consistency, cohesiveness and understanding of objectives and priorities. * Analyze, address and respond to guest feedback in person, on travel review sites, comment cards or other mediums. * Issue supplies and equipment as needed and participate in regular inventories to ensure proper levels of front desk supplies. * Intervene in and properly document and communicate guest or employee incidents. * Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accounting-related functions as necessary. * Serve as product knowledge expert regarding brand-specific requirements, systems, processes, and programs; Work with brand liaison to ensure that all resources are understood and utilized. * Maintain the integrity of the company's safety and security programs and ensure adherence to all company policies, practices, procedures and guidelines. * Monitor, analyze, evaluate and report on guest satisfaction performance; Make recommendations for continuous improvement and implement necessary changes to meet and exceed hotel objectives and to enhance service and operational efficiency. * Perform other duties as needed and as directed by General Manager, Assistant General Manager, Maintenance Director, Sales Director and other Leadership Team members. REQUIRED ATTRIBUTES: * A minimum of 2 years' previous hotel front office operations and leadership experience, to include successful management of a large staff and focus on exceptional guest service. * Bachelor's degree and/or appropriate combination of education and work experience to support on-the-job effectiveness. * Previous experience in executing against operating budgets, with an established history of meeting or exceeding established financial objectives. * Tech savvy, with high proficiency in all Microsoft Office programs. * Exceptional verbal and written communications with demonstrated success in collaborating with diverse organizational functions to accomplish common goals. * Exceptional service orientation, with keen ability to focus and deliver on guest needs. * Reliable and responsible character, with exceptional follow up and attention to detail. * Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction. * Ability to multi-task and effectively manage numerous priorities within a fast-paced environment. * Strong familiarity with branded hotel standards and requirements. * Schedule flexibility and ability to work extended and/or irregular hours to include nights, weekends and holidays. ONE Lodging Irving TX

Lead Front Desk Coordinator

Expired Job

Akumin Inc. J USF