Provides exceptional customer service. Meets and greets residents; checks guests and service
providers in/out. Able to understand and react to emergency response and access control
procedures; monitors and operates electronic security control systems; and accurately
maintains daily logs, records and forms. Assists with general concierge services and performs
administrative clerical, Word and Excel document work. Walks the building premises as directed
for monitoring purposes.
Essential Duties & Responsibilities
The job duties listed are typical examples of the work performed by positions in this job
classification. Not all duties assigned to every position are included, nor is it expected that all
positions will be assigned every duty.
Responds to emergency situations in a timely and efficient manner
Monitors and controls access to the building
Maintains daily log, records and forms
Resolves and follows-up on all complaints/issues, escalating to supervisor if necessary
Provides general concierge services as well as administrative clerical work when needed
Helps maintain a safe and secure environment throughout the building/property(s)
Walks the building premises as directed for monitoring purposes
Have the ability to understand and complete all required forms
May be assigned other duties by the General manager and/or Resident Services
Supervisor or Concierge
Additional Duties & Responsibilities
Practice and adhere to FirstService Residential global service standards.
Conduct business at all times with the highest standards of personal, professional and
schedules. Notify supervision of unusual equipment or operating problems and the need
for additional material and supplies.
communicate issues, obtain approvals, resolve problems and maintain specified level of
knowledge pertaining to new developments, requirements, policies, and regulatory
Ensure all safety precautions are followed while performing the work.
Follow all policies and Standard Operating Procedures as instructed by Management.
Perform any range of special projects, tasks and other related duties as assigned.
Education & Experience
Must possess strong customer service background
Two (2) to three (3) years of business experience in similar position preferred
Knowledge, Skills & Proficiencies
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill and/or
Requires some driving; must have a valid driver's license
Ability to manage multiple priorities
Demonstrates excellent customer service, communication and time management skills.
Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel.
Command of information system hardware/software is preferred
Good written and verbal communication skills
Strong customer service and interpersonal skills required
Reasonable accommodations may be made to enable individuals with disabilities to perform the
Tools & Equipment Used
Computer and peripherals, standard and customized software applications and tools, and usual
Physical Requirements / Working Environment
The physical requirement described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
Ability to lift 30 - 50 lbs
Requires standing, sitting position for long periods of time, walking and occasional
climbing when necessary
as well as talking on the phone for extended periods of time
Must have the ability to detect auditory and/or visual emergency alarms
Occasional overtime may be required
Must have the ability to work extended/flexible hours, weekends, and attend Board
Work is performed in a variety of environmental conditions, with exposure to outdoor
temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle
and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their
moving parts and dust. The physical demands described within this document are
representative of those that must be met by an employee to successfully perform the essential
functions of the job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.