Lead Front Desk Associate

Massage Envy West Chester , PA 19388

Posted 2 months ago


We are looking for a lead front desk associate to join our team!

At Massage Envy, we're here for our clients every day of the week, morning and night. Massage Envy franchisees employ more than 35,000 massage therapists, esthticians, and client care associates; every one of our team members consider it their job to be passionate in their support of our commitment to total body care: an integral part of everyone's well-being journey.

That's why we've made it our purpose, our guiding light, the reason we do what we do. And with that in mind, we promise one thing: We help you take care of you.

We believe that massages and facials aren't a luxury; they are body maintenance, pure and simple. Regular massage and facial care goes a long way toward helping Massage Envy members and guests take care of themselves and manage the side effects of life. If you are OUTGOING, motivated, reliable and enthusiastic about the benefits of massage and facials, we want YOU on our team! You must possess an understanding of the importance of client relations, and have a passion for working with people.


What We'll Accomplish Together

As a lead front desk associate at this Massage Envy franchised location,* essential responsibilities revolve around providing excellent services to members and guests. These include:

  • Key Holder.

  • Leads the sales floor and drives store results through the selling team.

  • Executes short and long term strategies to drive store sales.

  • Role models and coaches best-in-class selling behaviors.

  • Displays expert product knowledge and helps grow associates' product knowledge which in turn, enables high performance selling.

  • Responsible for leadership tasks as delegated by the store manager.

  • Provide individual and team performance feedback and recommendations to managers.

  • Assists in the observation and training of new associates, including mentoring and serving as a shadow partner.

  • Provide excellent service to members and guests by answering phone calls, setting appointments, and greeting clients.

  • Assists in maintaining professional front desk and reception area, cleanliness of therapy rooms, common areas and store room.

  • Assists in administrative tasks including filing, member folder maintenance, and data entry of client records and surveys.

  • Upholding the Massage Envy brand's core values of optimism, gratitude, excellence, consistency and empathy.

  • Promoting the Wellness Program.

  • Re-engaging inactive members.

  • Answering phone calls.

  • Setting and checking members and guests in and out for appointments.

What it Takes to Succeed

Education, Skills and Training:

  • Have a high school diploma or equivalent (GED).

  • 1 year in sales experience strongly preferred.

  • Possess basic math and cash handling experience.

  • Have strong phone and computer skills.

  • Be able to prioritize and perform multiple tasks.

  • Possess general knowledge of massage and esthetic services and modalities.

  • Ability to effectively communicate with clients on membership benefits, and clinic policies and procedures.

  • Ability to work cohesively with others in a fun and fast paced environment.

  • Must be customer service oriented and able to communicate effectively with clients, clinic management and sales staff.

  • Ability to work flexible days and hours.

  • Ability to lift 25 pounds.

  • Maintain client confidentiality.


  • Competitive hourly wage, plus commission and bonuses.

  • Free monthly employee service and discounted additional services.

  • Employment growth opportunities.

  • Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

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Lead Front Desk Associate

Massage Envy