Lead Front Desk Agent - Us-Fl-Melbourne

We are conveniently located off I-95 in Palm Bay. Shop at nearby Bass Pro Shop, Marshalls, Kohls, or other retail opportunities we have available in our area. Eat at the nearby Longhorn Steakhouse or catch a game at Buffalo Wild Wings.

The Home2 Suites by Hilton is hiring a Lead Front Desk Agent.

The Lead Front Desk Agent is responsible for assisting in the operation of the front desk and guest services. Must be able to multi-task, and prioritizes with excellent follow up skills and customer service. Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.

As a Front Desk Agent your responsibilities will include:

• Greeting guests and checking in and out, fulfilling guest requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned.

• Assist with sales efforts in soliciting new business and in selling guestrooms, meeting space

• Able to work through customer service related issues

• Any other duties or responsibilities which might be required by a manager supporting, laundry, breakfast and some public area cleaning

Requirements:

• Available on flexible shifts on Weekday, Weekends and Holidays.

• Possessing strong written and verbal communication skills

• Previous hotel front desk experience

• Proficient with technology