Full Time # 40 hours 12:00 pm # 8:30 pm#-#Every Other Weekend Required# Guaranteed hours and no late nights LGH honored for the fifth year in the Boston Business Journal#s BEST PLACES TO WORK! The Lead Food Service Aide may work in any type of food location on the premises. This successful candidate will coordinate the activities of workers and /or service employees engaged in food service in general kitchen, food prep, production, catering and patient operations. The general responsibilities of the position include those below, but hospital / department may identify other responsibilities of the position as needed.

## Supervises the work performance of all diet aides and porters. Follows through with action when a patient makes a special request or asks a question. Carefully reads room service ticket and follows through with specific requests (i.e. Deliver to Nurses Station, Feed, etc.). Checks room for NPO status. Ensures that trays are delivered to patients within 45 minutes, making sure patients are asked if they need any assistance. Ensures that sanitation procedures are followed before handling utensils or food items. Completes one test tray monthly and follows up accordingly with appropriate staff. Completes floor runs daily to check for cleanliness of refrigerators, temperatures of refrigerators and freezers, and appropriate par stocks. Cooperatively adapts to changes, especially crisis situations, such as shorthanded staff, mechanical failures, disasters, etc. Minimum Requirements:High school diploma - some college or associate#s degree preferred Team player, able to work in a fast-paced environment Minimum#2 years of#experience About Lowell General Hospital: Lowell General Hospital is an independent, not-for-profit community hospital serving the Greater Lowell area and surrounding communities. With two primary campuses located in Lowell, Massachusetts, we are the second largest community hospital in Massachusetts. We have the latest state-of-the-art technology and a full range of medical and surgical services for patients, from newborns to seniors.# Tufts Medicine Lowell General Hospital is an Equal Opportunity Employer

• Understands and follows all Hospital and Department policies and procedures.

• Assists in ensuring a safe work environment throughout the facility for employees.

• Assists in monitoring employee productivity and provides suggestions for increased service or productivity.

• Ensures adequate staffing on a day to day basis, adjust accordingly.

• May assists in employee scheduling and staffing.

• Responsible for day to day activities of subordinates and assigns responsibility for specific work or functional activities with assistance of onsite management /supervisor team.

• Coordinates activities of workers and service employees engaged in food operations in any of the following areas: general kitchen, food prep, production, catering and patient services.

• Performs day to day assignments in addition to supervision as assigned by management /supervisor team.

• Responsible for orientation and training of employees.

• Works with customers to ensure satisfaction in such areas of quality, service and problem resolution.

• Assists with service recovery and problem resolution, reports issues and concerns to management.

• Interacts with visitors, guests, patients and co-workers involved directly or indirectly with general kitchen operations and service.

• May assist in cash functions such as cash outs, cash handling, counting and closing of POS /register systems.

• Surveys and checks for proper operation of food service equipment and tools, takes necessary corrective action to resolve issues.

• Inventories assigned areas, assists in re-stocking and assigning re-stocking and rotating duties to subordinates.

• Checks temperatures of food (hot and cold) at the beginning, middle and end of service.

• Maintains key control of operations and responsible for activities to ensure opening, closing and daily procedures are completed.

• May maintain temperature, refrigeration, waste and sanitation logs as assigned.

• Takes an interest and initiative in the development of the food service team.

• Attends all allergy and foodborne illness in-service training.

• Complies with all Hospital /Department HACCP policies and procedures.

• Reports all accidents and injuries in a timely manner.

• Complies with all company safety and risk management policies and procedures.

• Attends training programs (classroom and virtual) as designated.

• May visit and round in patient units to ensure patient a nursing satisfaction.

• May perform other duties and responsibilities as assigned.

• Cooperatively adapts to changes, especially crisis situations, such as shorthanded staff, mechanical failures and disasters