Lead Financial Counselor Par

At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been recognized on the 2023 Forbes list of America's Best Large Employers and America's Best Employers for Women, Computerworld magazine's list of 100 Best Places to Work in Information Technology, DiversityInc Top Hospitals & Health Systems and continually named one of the Tampa Bay Time's Top Workplace. Additionally, Moffitt is proud to have earned the prestigious Magnet designation in recognition of its nursing excellence. Moffitt is a National Cancer Institute-designated Comprehensive Cancer Center based in Florida, and the leading cancer hospital in both Florida and the Southeast. We are a top 10 nationally ranked cancer center by Newsweek and have been nationally ranked by U.S. News & World Report since 1999.

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join our committed team and help shape the future we envision.

Summary

Position Highlights:

The Lead Financial Counselor on the Patient Account Resolution team is a subject matter expert related to complex

patient financial inquiries. This position will assist the Patient Account Resolution Supervisor with monitoring staff

production and the ACD phone queue to ensure calls are answered in a timely manner.

The Ideal Candidate will have

• Experience with physician/hospital collection or insurance verification.

• Proficiency in mathematical calculations and various analysis techniques.

• Working knowledge of third party regulation, collection laws and techniques.

• Computer skills along with Microsoft Word, Excel, and PowerPoint.

• Must have a passing score on educational based Revenue Cycle modules and meets department competency requirements.

Responsibilities:

• Respond to patient account inquires using exceptional customer service skills in a timely and professional manner.

• Maintain current knowledge of federal poverty and basic Florida Medicaid guidelines. Provide estimates to patients

for basic services.

• Assist the Supervisor with monitoring the ACD phone line, quality assurance and auditing of monthly KPIs.

• Monitor the call queue to ensure staff are tending to calls in a timely manner.

• Review and respond to all patient complaint mail correspondence.

• Work all worklists associated with outside vendors.

Credentials and Qualifications:

• High School Diploma/GED
• Minimum of five (5) years' experience in physician or hospital collections, insurance verification, and/or financial

counseling.

• Minimum of three (3) years' experience in a professional customer service role within a healthcare environment.

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