Lead Field Services and Project Management Engineer
Posted 9/27/2018 9:57:37 AM
Job Function: Services
Business Segment: Power Grid Solutions
Location(s): United States; New York; Schenectady
The Lead Field Services and Project Management Engineer will manage all after sales activities, including installations and servicing of GE Monitoring and Diagnostic products at customer sites, and deliver quality onsite and remote support to customers.
As the Lead Field Services and Project Management Engineer, you will:
Perform installation and service work on state of the art transformer monitoring equipment
Manage installation projects, coordinating with various customer contacts and internal GE Sales and Service teams
Perform troubleshooting and fault finding to Printed Circuit Board (PCB) level
Liaise effectively with customers in job planning, execution, follow-up / sales support, and internally with engineering departments, manufacturing, and Sales team
Conduct field work in compliance with applicable regulations and ensure accurate employee safety practices
Act as a primary technical resource for on-site work and lead in resolving engineering and product issues
Provide technical direction to skilled labor while performing work on customer sites and equipment to assure the executed work reflects the quality standards and attention to detail that maintains a professional image both customer and GE Energy
Provide installation and service direction on-site and remotely (repairs, replacements, rebuilds for a range of equipment vintages, sizes, and application types)
Provide both external and internal timely, accurate and professional reports
Provide, audit and implement quality control requirements for on-site repair and upgrades in compliance with Engineering and Product Department standards
Lead schedule details, project milestones, manpower requirements, quality issues and tools / equipment requirements to the appropriate individuals
Ability and willingness to work extra hours and weekends as needed
Ability and willingness to work at customers locations and travel 80% of the time as required
Experience with installation and maintenance programs for Power Generation and Transformers
Knowledge of HV transformers, monitoring devices and related equipment
Attentive Environmental Health and Safety (EHS) mindset and compliance
Knowledge of DGA products and/or DGA technology
Six Sigma certification or equivalent certification
Ability to confidently address groups while providing training on company equipment in a professional manner
Works efficiently and effectively without direct supervision
Strong verbal and written communication skills
Confident in stressful situations
Strong customer service skills
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GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world's largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Locations: United States; New York; Schenectady
GE will only employ those who are legally authorized to work in the United States for this opening.