Lead Field Service Representative

Great people make Schneider Electric a great company.

Schneider's ASCO Field Service Representatives play an impactful role within the organization. They collaborate with customers, sales representatives, team members and third-party partners to install, inspect, troubleshoot, repair, and maintain equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?

We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a home-based flexible work schedule with 40-hour guarantee (+Overtime).

This Lead Field Service Representative position will sit within our U.S. Services business, specifically our ASCO team. While this role does not have direct management responsibility of others, the Lead Field Service Representative will provide assistance to the Services Manager in areas such as coaching, mentoring, and providing help and guidance to other Field Service Reps in the district as well as take on some leadership responsibility in customer interactions as directed by the Services Manager.

As Lead Field Service Representative, you will:

• Coach and mentor other Field Service Reps where necessary to give technical advice and support, check the quality of their work and help to diagnose and solve problems.

• Manage several customer key accounts.

• Carry out service or support work in line with standard procedures or practices, working outside of these boundaries as required.

• Provide pre and/or post sales technical support to customers, including commissioning, installing, testing and maintaining products, equipment and systems.

• Develop innovative solutions to more complex technical problems that arise during start-up.

• Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.

• Monitor and resolve recurring complex problems to ensure customer satisfaction.

• Troubleshoot, investigate, and resolve technical problems that arise during start-up.

• Produce leads for Service support and train customers on the features of the equipment purchased.

This may be the next step in your career journey if you have:

• Leadership skills necessary to mentor and support team members in the field.

• Customer engagement skills required to support the ASCO Services Manager in key interactions with customers.

• 7+ years work experience as a shop or field electrical technician with a minimum two-year degree or technical certification in an electrical related program preferred.

• Exhibited leadership skills among peer group(s).

• Exhibited knowledge of advanced electrical industry manufacturing standards, including sections of ANSI IEEE C37 applicable to the design and manufacture of breakers and switchgear.

• Demonstrated report and project summary writing skills.

What we have for you:

Within your first 90 days, you'll experience a unique, team-oriented welcome with 2 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. Upon return form your on-site visit, you'll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.

Hear from one of our Field Service Representatives who loves her job and working with her customers! https://www.youtube.com/watch?v=CAKJVzjVMTA

Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us

The U.S. compensation range for this full-time position, which includes base pay and short-term incentive, is USD $96,000.00-USD $120,000.00 for candidates located within the U.S. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Why us?

At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.

We believe in empowering our team members to reach their full potential, fostering a sense of ownership in their work.

We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.

If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.

Discover your Meaningful, Inclusive and Empowered career at Schneider Electric.

€34.2bn global revenue

+12% organic growth

135 000+ employees in 100+ countries

#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.