Lead Field Service Associate

Tesla Motors Riverside , CA 92501

Posted 2 months ago

THE ROLE

The Lead Field Service Associate will be part of Tesla's Energy Operations and Maintenance (O&M) team. As a member of this team, the Lead Field Service Associate will help lead a team to successfully complete quality upgrades on PV systems. The Lead Field Service Associate acts as the overall lead on a job site. It is the responsibility of every team member to ensure safe work practices for Tesla's O&M team. New hire training and continued training will be provided.

RESPONSIBILITIES

  • Provide leadership and technical expertise to the Field Service team members

  • Remove solar PV system

  • Upgrade system and perform quality checks

  • Re-install and commission system

  • Prepare and clean-up job site

  • Ensure all related equipment necessary for the installation is available and onsite

  • Communicate job status to the customer and leadership

  • Document and update job status in the company database

  • Lead efforts for safe work practices for the installation teams

  • Attend weekly team meetings

  • Provide an exceptional customer experience to all customers throughout the process

  • Additional duties required as needed

  • Travel may be required

REQUIREMENTS

  • 3-5 years' experience in roof work, general construction, or carpentry including 2 years of solar PV installation experience

  • Minimum 6 months leading a crew of two or more

  • Understanding of the NEC codes that relate to solar PV installations

  • Ability to lift 50 lbs.

  • Ability to work in extreme environments (example: hot sun, cold, crawl spaces, etc.)

  • Capable of working at heights including on rooftops, climbing ladders and stairs; and performing repetitious duties, including lifting, bending and standing for long periods of time

  • Experience using basic hand and power tools

  • Basic computer skills

  • Must have excellent written and verbal communication skills

  • Must have excellent customer service skills

  • Excellent attendance is crucial for the team to achieve success

  • Ability to work well with and lead others in a collaborative team environment

  • Must be able to successfully pass pre-employment screening requirements

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Lead Field Service Associate

Tesla Motors