Lead Expert, SMB Sales Development

Be unstoppable with us!

T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond.

Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!

Job Overview

The Lead Expert, TFB SMB is responsible for mining business sales opportunities from 1-299 employee prospect lists, marketing leads, establishing relationships, and working closely with our Field Sales teams. As a team member and key contributor in T-Mobile's revenue engine, act as first point of contact for all prospects.

Cultivate and quickly respond to inquiries by email and phone, qualifying potential customers and connecting them with T-Mobile for Business Account Executives. This Lead Expert is also responsible for conducting peer to peer call listening sessions, assist with training new hires as well as covering for their leader when on PTO.

Job Responsibilities: Emailing and calling prospects to understand and build their interest in T-Mobile for Business solutions Conduct peer to peer call listening in person/remote and provide feedback/call scoring to help team members meet or exceed overall prospecting appointment and opportunity goals.

Assist with new hire training. Identify and recommend actions to Coach to help individuals and overall team hit quota. Cover for leader when on PTO, including lead team huddles/meetings.

Providing appointment status and updates with designated Small Business field sales teams. Responding in real time to leads coming through T-Mobile for Business portals and other marketing campaigns Carefully following the follow-up sequence, lead management process in Salesforce, and the qualification process to qualify leads and prevent fraud Researching leads, following up with them and assigning them to the appropriate salesperson Education: High School Diploma/GED (Required) Work Experience:

Less than 2 years Call center/sales experience (Preferred) Knowledge, Skills and Abilities: Technology (Preferred) Sales (Preferred) Communication (Required) Client Relationship Management (Preferred) Licenses and Certifications:

• At least 18 years of age

• Legally authorized to work in the United States

Travel:

Travel Required (Yes/No):No

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members.

Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.