Lead Experience Designer

Rocket Mortgage, backed by Rocket Companies, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we're not your typical employer. We'll provide you with everything you need to make sure you're successful here.

Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

Minimum Qualifications

• Bachelor's degree or equivalent expertise in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human-Computer Interaction, Human Factors or a related field

• 7 years of experience or equivalent expertise designing solutions for software, web applications or mobile native apps

• 5 years of experience or equivalent expertise using industry standard design and prototyping tools to create low- and high-fidelity designs and define the work, such as Figma or Adobe XD

• Demonstrated expertise defining the success criteria and key performance indicators (KPIs) used to measure design effectiveness

• Demonstrated experience influencing, negotiating with and gaining buy-in from stakeholders, including senior leadership

• Demonstrated ability to develop an experience design discipline for an organization, including creation and facilitation of trainings, establishing design standards and tool enablement

Preferred Qualifications

• Master's degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field

Job Summary

As a Lead Experience Designer, you'll develop the experience design discipline within the organization and delivers superior user experiences to achieve business objectives and successful client outcomes. You'll apply UX and UI principles and methodologies to enhance product design through user research and testing and solve the complicated business problems. As an expert in your role, you'll elevate the design acumen within the organization, ensure adoption of best practices and mentor peers.

Responsibilities

• Lead the development of UI and UX design best practices, templates and trainings to increase design knowledge and standards for the organization

• Advise senior leaders on UI and UX initiatives and strategies

• Collaborate with teams to create user-centered product designs, requirements, workflows and strategies

• Create user experiences and interfaces for product prototypes in keeping with industry standards and best practices

• Conduct user research, including planning, prioritization, feedback collection and action plan creation

• Translate user needs and business requirements into compelling experiences

• Create user journeys, user flows, wire-frames and interactive prototypes across multiple devices and interfaces

• Create low- and high-fidelity prototypes to communicate design intent

• Recommend metrics to define, manage and measure design success and prioritize enhancements

• Collaborate with leadership to support team member onboarding and growth

Benefits and Perks

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.

Who We Are

Rocket Companies is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We're passionate about the work we do, and it shows. We've been ranked #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine's Companies That Care List in 2022 and recognized as #7 on Fortune's list of the 100 Best Companies to Work For in 2022.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law.