The Lead Esthetician is responsible for supporting the leadership standard in the spa. Providing outstanding customer service to guests and fellow team members.
Function in a supervisory role to assist with technician training & scheduling, act as a support for the front desk area and support the spa director with varies projects. Maintaining quality control with service protocol, assisting with product cost containment and assist with inventory ordering. Enhance & support the service philosophy of Serenity Spa by maintaining a positive, leadership attitude.
Embrace and support the Principles of Service of the Westgate Resort.
Stay abreast of emerging products, treatments, and trends in the Spa industry.
Oversee the training of new technicians to ensure consistency.
Set excellent customer service and professional work examples for all team members by contributing to all departments as often as possible.
Use and emphasize spa vocabulary, professional standards, and attention to quality, consistency, and detail.
Encourage staff awareness of projections and financial goals.
Brainstorm and plan ways to retain excellent team members.
Oversee training and developing of technical team, ensuring thorough product knowledge, quality control skills, acceptable time management, proper aesthetic standards, sanitation and safety, and exceptional customer service.
Evaluate, adjust and improve training systems as needed.
Maintain confidentiality in all personnel matters.
Facilitate understanding, appreciation and compliance with all health and sanitation laws and rules.
Be flexible with schedule to accommodate emergencies that may arise.
Oversee the scheduling of guest appointments and therapist schedules as needed.
Assist guests with any complaints professionally and courteously, ensuring complete guest satisfaction as needed.
Maintain a positive attitude and contribute toward a quality work environment.
Attend and participate in Staff Meetings.
Supervisory experience in spa environment
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Retail/business understanding, including time management, self-motivation, conflict resolution and problem solving abilities are required.
Must have strong organizational skills and basic computer skills.
Must have professional appearance and demeanor.
Must show commitment to quality customer service.
Full-time, flexible schedule is necessary with workdays determined by business needs.
Excellent attendance is required.
Must be a team player, be detail-oriented and have the ability to multi-task.
Ability to communicate in a high-stress situation.
Enjoy working with people and possess a friendly and outgoing personality.
EDUCATION and/or EXPERIENCE
CERTIFICATES, LICENSES, REGISTRATIONS
Esthetic License as required by the Department of Professional Licensing
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member is occasionally required to sit and stoop, knell, or crouch.
The team member must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.