Lead Engineer

About the role

What you'll do

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.

• Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.

• Coordinate teams delivering basic work packages in line with company process to meet business and customer requirements.

• Provide Technical Leadership in various to be defined areas of expertise.

• Document and report on work completed to ensure compliance with company and customer Procedures.

• Contribute to the development of technical procedures and standards to meet business and customer requirements.

• Escalate issues in line with company processes to ensure customer demands are met.

• Able to communicate on complex issues to meet business and customer requirements to avoid escalations.

• Evaluate escalations and resolve appropriately to ensure customer demands are met.

• Provide customer service to internal and external customers to ensure consistent experience.

• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.

• Identify own development needs in line with business objectives.

• Acts as a role model for colleagues providing guidance around technical and behavioral competencies to ensure sharing of internal best practice.

• Liaise with partners/other functions to ensure that the team have the right tools and processes to complete their duties.

• Participate in testing customer/internal tools, systems, processes as part of Service Introduction/Service Improvement.

• Ensure that all the team comply with the client & Computacenter security and company policies.

• Drive service to successfully achieve SLAs and achieve high customer satisfaction.

• Lead the team by example and by integrating & demonstrating the Computacenter core values into everyday mindset and speech.

• Embrace and support Computacenter's mission and core values.

What you have

• Legally eligible to work in the United States.

• BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.

• Works under general supervision. Uses discretion.

• Demonstrates analytical and systematic approach to resolving complex problems and assignments.

• Takes initiative in identifying and negotiating appropriate development opportunities.

• Able to define and follow instructions and procedures.

• Proven experience in IT Service environment.

• Demonstrates the ability to absorb and apply technical information.

• Uses broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role.

• Ideally certified in appropriate technologies to support business strategy.

• Demonstrates an organized approach to work.

• Demonstrates ability to engage and influence on complex issues at all levels both internally and customer facing.

• Proven ability to work under pressure and to tight deadlines.

• Routine administrative skills.

• Demonstrates effective interpersonal, literacy and numeracy skills.

• Demonstrates awareness of health and safety at work.

• Customer Service Orientation

• Functional Job Knowledge

• Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.

What you can expect

There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.