Who we are.
We're fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Why you should work with us.
Our biggest investment is in our people. We offer comprehensive health benefits and 401k matching, student loan assistance, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help all eligible employees thrive. At Ticketmaster, expect the fast-paced excitement of a startup with the rock-solid support from an industry leader with plenty of ticket perks on the side.
See what it's like working at Ticketmaster.
The fan experience is constantly evolving. People don't go to concerts just to hear their favorite artists play their favorite songs. They go to fully immerse themselves in a truly unique "moment in time" experience; one that will never be repeated again. At Ticketmaster and Live Nation, we are charged with helping create that experience, making it memorable to each and every fan in its own unique way. We do this, first and foremost, by making every effort to understand our fans. Because once we understand our fans, we can help personalize their experiences. As the Data Services team, it is our mission to help provide the best fan experience possible by getting to know who our fans are and how they go about their Ticketmaster and Live Nation journey, always on the lookout for ways to improve it.
Web and App data collection is critical to our fan identification, lifecycle, and marketing programs. As our Lead Analytics Engineer, you will serve as a lead to a small team dedicated to maintaining the integrity of the systems, software, and data. This role is critical to establishing and maintaining best practices with Ticketmaster's web and app analytics to properly collect and qualify data. New regulations (e.g. GDPR, CCPA) and changing technology (e.g. ITP2) are shaking up marketing measurement and analytic methods. Our ideal candidate learns quickly and can adapt to this ever-changing landscape of marketing technology.
Day to Day:
Working with Product Managers to lead a team of engineers integrating and maintaining marketing and analytics tools across 30+ products
Implement and maintain 3rd party marketing libraries to support client data needs
Ensure data collected is of high quality and site performance is not diminished
Analyze data and conduct in-depth research, over various periods of time, to identify and remediate key data issues
Cross team collaboration to improve the quality of data across all stacks
Develop, maintain, and test all work to ensure a stable implementation
Desired Qualifications and Experience:
Proficiency with SQL (e.g. MySQL, BigQuery)
Hands on experience with tag management software (e.g. Google Tag Manager (GTM), Adobe Tag Manager, or Tealium)
Hands on experience with Google Analytics or similar analytics applications
Solid understanding of cross browser compatibility
Experience working in an Agile (Scrum / Kanban) environment.
Familiarity with mParticle or other server-side tag management solution
Client-side security best practices
Familiarity with server-side scripting (e.g. PHP, Perl, Python)
Automated testing concepts
Cross-domain or Cross-application tracking
Prior marketing experience
Equal Employment Opportunity
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
Live Nation, INC