About Our Job This posting will expire on Monday, October 1st.
Please apply on or before this date to be considered.
Denver Human Services provides assistance benefits and protection and prevention services to one in three Denver residents.
Assistance programs include food, cash and medical benefits, child care, child support, employment first, veterans' services and general assistance for eligible Denver residents.
Protection & Prevention services are provided via child, youth and adult protection, along with community-focused programming, including in-home services, designed to strengthen families and prevent future occurrences of abuse or neglect.
Denver Human Services is currently seeking highly dedicated and determined individual to serve as a Lead Eligibility Technician within the Long-Term Care (LTC) unit of the Family and Adult Assistance Division (FAAD). In this role, you will perform permanently assigned lead work duties over Eligibility Technicians including providing on-the-job training and technical support, monitoring caseloads for accuracy in the application of program rules and regulations, and identifying areas for process improvement in order to support the case team.
You will also fill in as needed when the Eligibility Technician Supervisor is absent or unable to assist the team.
Within the first six months of this position, we anticipate that the selected candidate will have attended and successfully completed all program training offered.
The Lead Eligibility Technician will provide side-by-side training and support for Eligibility Technicians and work complicated program cases to help the teams meet productivity goals of 95% timeliness and quality goals of 95% accuracy.
Additionally, the Lead Eligibility Technician will encourage, motivate and assist various Eligibility Technicians in accomplishing their processing goals across a wide variety of public assistance programs which will include but are not limited to: TANF, adult financial programs, and food stamps.
The Lead Eligibility Technician will be heavily involved in all case reviews with these teams.
The Lead Eligibility Technician: Performs lead work duties over lower level Eligibility Technicians, maintains a thorough and updated knowledge of all public assistance programs, interprets and explains rules and regulations to staff, and provides assistance with managing team workloads.
Provides on-the-job training, mentors new and established employees, and collaborates with the training unit on course content, materials, and claims review.
Monitors work activity on caseloads to ensure that cases are clearly and thoroughly documented, reviews and analyzes case records and reports for completeness and accuracy, identifies compliance and production problems, and recommends and implements process improvements.
Assists Eligibility Technicians with processing and determinations of difficult and/or complex cases and acts as an arbitrator when problems occur between applicants/clients and employees.
Reviews unit procedures, assists in the development or revision of needed procedures, and troubleshoots system errors within the state computer system.
Maintains current knowledge of the Colorado Benefits Management System, programs, policies, and community resources and adjusts work processes to ensure accurate provision of benefits.
Provides work instruction and assists employees with difficult and/or unusual assignments.
Assigns and distributes work, reviews work for accuracy and completeness, and returns assignments with recommendations for proper completion.
Resolves problems encountered during daily operations and determines appropriate solutions.
Contributes to the development of the performance enhancement plan, documents performance, provides performance feedback, and furnishes information for the formal performance evaluation.
Responds orally to informal grievances and relays information to the supervisor.
Documents situations which may be cause for disciplinary action and provides this information to the supervisor Authorized Hiring Range- $21.05-27.07 About You Our ideal candidate will: Have Long-Term Care (LTC) experience Have experience using the Colorado Benefits Management System (CBMS) Understand leadership and embrace change Be comfortable with ambiguity and have an uncompromising work-ethic Act with integrity and honesty and understand the need for trust Show understanding, courtesy, tact, empathy and concern for others Develop and maintain working relationships while encouraging cooperation, pride, and a commitment to teamwork Be sensitive to cultural diversity, race, gender, and other individual differences in the workforce Be willing to go extra miles for our clients Have a proven track-record of success We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
Education Requirement: Associate's Degree.
Two (2) years of experience determining eligibility for public assistance programs.
Education & Experience Equivalency One (1) year of the appropriate type and level of experience may be substituted for each required year of posthigh school education.
A combination of appropriate education and experience may be substituted for the minimum education and experience requirements.
About Everything Else Job Profile CA2667 Eligibility Technician Lead To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Unlimited Pay Range Pay Range $21.05 - $30.73 Agency Denver Human Services Assessment Requirement The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
For information about right to work, click here for English or here for Spanish.
City And County Of Denver