Lead Dispensary Associate

Why Nature's Care Company?

Nature's Care Company is a subsidiary of Acreage Holdings, Inc., a leading vertically integrated, multi-state operator in the United States cannabis industry. Acreage dug its roots in the cannabis industry back in 2011 and has successfully grown its footprint across several states ever since! Acreage also continues to expand its brands such as The Botanist, Superflux, and Prime in current and new markets.

As industry leaders today, we have a responsibility to create a sustainable, diverse, equitable and inclusive industry for present and future generations. We stand strong behind our mission, which is to combine operational excellence with a burning passion, by cultivating, producing, and dispensing the highest quality cannabis products and brand experienced. By making quality cannabis accessible, we hope to inspire everyone to embrace cannabis as a force for good in the world.

Who you'll work for: Nature's Care Company

Our Culture:

Here at Nature's Care Company we believe in people first. We value our people and encourage continuous opportunities to learn, develop, and grow. We pride ourselves in innovation and passion for the cannabis industry.

We are always looking for motivated people who share our vision to join our team. Think you have what it takes? Then come grow with us!

About the Role:

The Dispensary Lead Associate is responsible for all Dispensary Associate duties and responsibilities including interacting with, educating, and advising patients face-to-face and by phone, record-keeping, assisting with inventory and cash management as well as interacting with local service providers. The Lead Dispensary Agent will be cross-trained in all order fulfillment activities which includes preparing orders, entering product information, calling patients with product requests and admitting patients when the Security Guard is otherwise occupied. Additionally, the Lead Dispensary Agent will assist the Dispensary Manager and Assistant Manager with other duties as needed.

How you'll make a difference (required duties and responsibilities):

• Greets customers in person or on the phone; schedules appointments; oversees member intake and renewal procedures

• Maintains patient records in compliance with State law and Company policy

• Answers questions about the law and the Company from members and others

• Assists patient in selecting medicine; advises and educates them about safe dosage and other aspects of this medicine

• Acts as an administrator in the inventory and patient tracking system, BioTrack, troubleshooting inventory issues, creating profiles, setting up products and trouble shoots cash discrepancies

• Assists the Dispensary Manager with inventory and cash management, daily and weekly

• Conducts and leads inventory audits

• Abides by standard operating procedures for receiving and stocking both cannabis product and non-cannabis product

• In conjunction with the Dispensary Manager, disposes of product in alignment with state regulations

• Exemplifies customer service and trains employees on how to ensure the best possible customer experience

• Manages the point-of-sale counter to ensure proper dispensing of product and proper cash handling procedures are being used.

• Maintains a clean, safe, welcoming environment inside and outside the facility

• Other duties may be assigned by the Dispensary Manager according to Company needs

Skills to be Successful (minimum qualifications):

• High school diploma or equivalent

• 2+ years' experience in a fast-paced client-service intensive industry - hospitality and retail backgrounds preferred

• Able to pass a state mandated background check

• Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems)

• Familiarity with history and varieties of medical marijuana preferred but not required

• Outstanding phone and in-person customer service skills

• Thriving to perform job duties in a fast-paced environment with the ability to stay even keeled in periods of stress

• Demonstrated proactivity, flexibility, adaptability and multi-tasking

• Ability to maintain confidentiality and ethical conduct

• Skill in accurate cash management and inventory control

• Strong written and oral interpersonal communication skills

• Ability to effectively plan and prioritize

• Ability to focus; attention to detail

• Ability to work effectively as part of a team

• Absolute reliability and honesty