Lead Dispatcher (Public Safety)

This position is located in the Communication and Dispatch Division. The Lead Dispatcher provides leadership to dispatchers working in public safety dispatch operations in a complex environment servicing more than one unit, jurisdiction, and/or agency in a geographic area. The Interagency Communications Center provides telecommunication and logistical support for day-to-day operations, emergency operations, as well as law enforcement information gathering.

• Leads day to day operations in the Interagency Communications Center, which provides logistical support for non-emergency communications and complex all-risk emergency incidents including search and rescue, structural fire, wildland fire, and aviation/vessel tracking and uses knowledge to focus on law enforcement and emergency medical dispatch.

• Oversees full on-site (query and input) to National Criminal Information Network (NCIC), National Law Enforcement Telecommunications System (NLETS), and Nevada Criminal Justice Information Systems (NCJIS), and Arizona Criminal Justice Information Systems (ACJIS).

• As a certified APCO (Association of Public-Safety Communications Officials) or equivalent Communications Training Officer, instructs all dispatch staff personnel for Public Safety Dispatcher certification and serves as a subject matter expert during training course development.

• Implements and revises plans, guidelines, and procedures used in the daily operation of an emergency communications center and assists in establishing and accomplishing program priorities for the dispatch operation.

• Provides technical leadership in telecommunications support, database management, and investigative analysis functions.

All qualifications must be met by the closing date of this announcement-03/28/2024-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience.

For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 as part of your application to be used to validate your work schedule and determine the amount of specialized experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience.

For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience.

For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected.

To qualify for this position at the GS-09 grade level, you must possess at least one of the following minimum qualifications by close of the announcement:

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-08 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as:

Providing technical guidance, orientation, and training to lower-level dispatchers in areas such as alarm monitoring systems, records management systems, computer aided dispatch systems, message notification systems, and report-writing systems; using in-depth knowledge of dispatch operating systems, databases, and equipment, resolving unusual and difficult technical problems with various radio/telephone systems, computer databases/systems, and technical equipment used in a dispatch center; assisting other dispatchers in resolving both emergency and non-emergency calls for service and the appropriate response to emergency incidents or reports of criminal activity; coordinating responses for a wide variety of complex public safety related incidents and operations which can involve multiple units, competing jurisdictions, remoteness/highly urbanized, and high visibility/media interest. You must include hours per week worked.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.