Lead Delivery Driver

Williams-Sonoma, Inc. Olive Branch , MS 38654

Posted 3 months ago

SHIFT: Mon-Fri or Tue-Sat / 40 hours

STATUS: Full-Time, Non-Exempt

POSITION SUMMARY:

Extraordinary local home-delivery and customer relations driver position who will primarily serve as Delivery Assistant on routes. Position involves regional trips with a load of furniture and accessories that must be unloaded at a customer's home, office or other designated location.

Backhauls consist primarily of customer returns and scheduled pickups of furniture. This position is nontraditional since drivers play a critical role for ensuring customer satisfaction.

PRIMARY FUNCTIONS:

Delivery of furniture items by deluxing (assembly), loading, unloading and installing high-end furniture into customers' homes; delivery of case goods to local retail stores.

Mandatory overnight travel and weekends will be required.

Responsible for Straight Truck, Merchandise and deliveries. Will serve as co-driver for route.

Operate and drive a straight-truck, 26' straight truck.

Unload furniture at customer's designated location; e.g. home, office, upstairs, downstairs.

Walking forward and backward.

Completely assemble furniture as required; e.g. placing mirror brackets, bed slats, bed center support legs, hanging wall mirrors (within company safety and liability guidelines).

Use effective communication skills and a professional demeanor with customers.

Perform minor repairs of furniture during unloading process or in customer's home.

Inspect vehicle for safe performance.

Conduct inventory of tools, supplies, and equipment and repair kits.

Prepare required documentation; driver logs, delivery receipts and comments.

Mark rejected furniture with tape indicating problem areas.

Unload returns and pickups each morning prior to loading new delivery items.

Submit all delivery documents and vehicle inspections sheet along with explanations of returned items.

Clock in and out each day in payroll system.

Provide information concerning trip feedback and problems requiring corrective actions.

Consider regulatory, health and safety needs of self and team mate during trip.

Must provide exceptional service to customers by projecting company image," Red Carpet and White Glove Service."

Attention to detail is mandatory.

As business needs requires, may assume Lead Driver role.

MINIMUM QUALIFICATIONS:

High school diploma or equivalent is strongly recommended.

Ability to travel overnight.

Acceptable driving record meeting DOT standards.

Must be at least 21 years of age.

Honesty and pride in workmanship.

Completion of a 6-week driver training program with Lead Driver and pass DOT required road tests; or one year active driving experience.

Good knowledge of highways, map reading, sense of direction.

Good basic math skills (addition and subtraction) for record keeping and DOT purposes.

Good communication skills and business professional demeanor.

Ability to lift heavy furniture, up to and in excess of 500 pounds effectively with assistance from a partner.

Must have valid driver's license

Must successfully complete DOT physical and strength test

Must have good attendance and be a team player

PREFERRED QUALIFICATIONS:

Minimum of 3 years driving experience preferred.

Previous experience with furniture or household goods.

Understanding of proper lifting techniques.

Experience driving a 26' box truck or CDL "B" or "A."



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Lead Delivery Driver

Williams-Sonoma, Inc.