Tapcheck Inc. Remote , TX 75254
Posted 1 month ago
The Lead, Customer Success Manager will join the expanding Customer Success team as a player/coach, serving as both a hands-on contributor and mentor a team of 4-6 Customer Success Managers. The role involves ensuring clients receive a smooth experience from onboarding to post-launch support.
The Lead, Customer Success Manager will spend 70% of their time coaching and mentoring the team and the other 30% driving client satisfaction, continued growth and expansion opportunities. You will be working closely with other members of the Customer Success team to support your book of business and work cross functionally with other teams like Sales and Marketing to support product adoption. You will also have the opportunity to advocate for your customers and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, expansion opportunities for Sales & Partnerships, and visibility into use cases and customer health for the organization.
This is a remote-friendly role. Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MI, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, TX, VA, WA, WI
Tapcheck is a digital platform offering an easy and convenient way to access on-demand earnings early. Available at no cost to employers, our app-based on-demand pay solution helps relieve the financial stress that many employees experience on a daily basis.
The Tapcheck team is passionate about our mission to improve financial wellness and boost business productivity. By giving workers the ability to transfer wages they’ve earned directly to their bank account or pay card without waiting for payday, Tapcheck eliminates the need for high-interest payday loans or employer-funded cash advances.
How We Get Things Done:
Our core values act as a steadfast guide, directing our decisions and anchoring our actions. We consider these values non-negotiable, especially when it comes to our hiring process.
Benefits:
Compensation: $100K base + 15% performance bonus. The actual base salary will depend on numerous factors such as: location, experience, training, knowledge. and skills. Tapcheck reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.
Equal Employment Opportunity Policy
Tapcheck, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
LI-Remote
Tapcheck Inc.