Lead, Customer Service

Spartannash Coopersville , MI 49404

Posted 3 months ago

At SpartanNash, we deliver "what our guests want, when they want it fast and friendly." We take pride in service excellence and enjoy providing a great customer experience. There are many retail employers, but not all offer a place where you can learn, grow and thrive. That's why SpartanNash is a cut above the rest.

This position is located in Coopersville.

Position Summary

To provide and maintain a high standard of customer service in the store's front end operations; to supervise and direct all front end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner.

Minimum Requirements

School Education

HS Graduate or Equivalent(GED)

Job Experience

Supervisory Experience
0 TO 2 YEARS

Responsibilities and Essential Duties

Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.

Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items

Knowledgeable of product locations in the store.

Know the Ad items, special prices, coupon deals or other features that apply to the store's sales program.

Train others to perform all department activities and functions

Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.

Handle spoiled/damaged products per established guidelines.

Maintain a clean, attractive and well stocked department.

The above statements are intended to describe the general nature and levels of work being performed as assigned for this job. This is not intended to be an exhaustive list of all responsibilities, duties and requirements; additional responsibilities may be assigned as needed.

Knowledge, Skills Abilities

Proficient Computer (email, spreadsheets, etc)

Ability to read, write, comprehend, and intrepret documents

Accounting/Bookkeeping skills

Interpret/Analyze Financials

Develop/ Manage Budgets

Delegate/Direct/Implement

Suggestive Selling/Knowledge of Products

Detail Oriented


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Lead, Customer Service

Spartannash