Lead Customer Service Representative

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information

Transplant Diagnostics

Location: West Hills, CA

Discover Impactful Work:

The Lead Customer Service Representative will provide high level customer service to internal and external customers with the goal of maintaining meaningful business relationships. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific, and be eager to drive growth.

A day in the Life:

• Determine customer needs and provide world-class assistance

• Receive, enter, and provide customer service for all incoming orders, purchase orders, quotations, etc including phone calls; issue credit and debit memos when necessary

• Manage shipments and logistics including creating deliveries, arraigning freight forwarder pickup and deliveries, flight reservations, and ensure all needed documents are completed; update all necessary forms and schedules

• Assist with customer needs; Review and respond to customer inquiries concerning order errors, credit hold, customer inquiries, oversights, pricing discrepancies, allocation of products, replacements, shipment delays, etc.

• Collaborate with cross-functional teams to solve complex challenges to deliver exceptional customer experience

• Maintain accurate records and documentation

• Other duties as needed to meet our mission, quality objectives, and 4i values

Keys to Success:

Education

• High school diploma or equivalent required.

Experience

• 3+ years of international sales and logistics experience; Life sciences or medical device industry preferred

• Proficient in Microsoft Office

• SAP knowledge required

Knowledge, Skills, Abilities

• Knowledge and understanding of international regulations, with a focus on medical device sales, shipping, handling, and labeling

• Must be team-oriented and promote a harmonious work environment.

• Excellent communication skills required; both oral and written.

• Must be organized, have strong time management skills and detail oriented.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Apply today! http://jobs.thermofisher.com

Compensation and Benefits

The hourly pay range estimated for this position based in California is $21.76-$32.64.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards