Lead Customer Service Representative PT

Speedway Anderson , IN 46016

Posted 2 months ago

START YOUR STORY AT SPEEDWAY!

Speedway is focused and dedicated to your success! We are committed to ensuring our employees receive proper training in order to provide excellent customer service to our customers on every visit. We offer full and part time opportunities that will work with your schedule.

Speedway offers best in class benefits including:

  • Weekly paychecks and paid holidays at 2x pay for all hours worked

  • Paid vacation (full-time positions)

  • Coverage in medical, dental, life, and vision insurances eligible upon enrollment (full-time positions)

  • Tuition Reimbursement including GED and Adoption Assistance

  • Immediate eligibility and vesting for 401k plan with a company match of $1.17 per dollar up to 6% of annual salary begins upon enrollment

  • Exciting incentive and rewards programs

What you bring:

  • Meeting and exceeding customer expectations on every visit

  • Maintaining a clean, safe environment to ensure the store is presentable

  • Food preparation including making one of our customer-favorites.coffee!

  • Cash handling, fuel transactions, and promoting the Speedy Rewards loyalty program

  • Ability to follow proper health code guidelines

  • The ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 50 pounds.

  • Handle escalated customer concerns and emergencies in absence of the General Manager

  • Promote store sales and selling initiatives and encourages the team to strive to reach goals

  • Accurate and timely processing of Daily Sales Reporting in absence of General Manager

  • Participates in the store's Cigarette Inventory Control as needed

Click here to view the full job description!

Speedway LLC is an Equal Opportunity Employer and is committed to workplace diversity.

Requirements

Experience Requirements:

  • Customer service experience preferred
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Monitoring Customer Service Representative

GEO Group Inc.

Posted Yesterday

VIEW JOBS 4/25/2019 12:00:00 AM 2019-07-24T00:00 Job Description Facility: ANDERSON MONITORING CENTER Compensation Base: Compensation Bonus (if applicable): Equal Opportunity Employer. Hours for this position are M-F 10:30 - 19:00 Summary * Coordinates account set-up and maintenance for contracting agencies in compliance with contract guidelines. Provides support on monitoring account procedures for Monitoring Operations staff, Sales Department and Training Department. Serves as a contact for Sales and Customer Business Services. Resolves customer complaints. Primary Duties and Responsibilities * Implements new agency set-up. Works closely with Sales Department and Customer Business Services to ensure that contract requirements and customer expectations are met. Contacts customers to obtain account information, build procedures and create necessary documentation. May negotiate notification procedures with customers, either directly or through Sales Department, to ensure operational efficiency and customer satisfaction. * Responds to existing agency requests for changes in procedures, notifications, agency/officer call list, new officer set-up, monitoring information required by courts. Updates documentation as required. * Serves as the focal point for customer complaints. Researches and resolves issues, or escalates to upper management if necessary. Provides feedback to Monitoring Operations management and Training Department to ensure corrective action when necessary. * Serves as second-tier support for Monitoring Operations staff with regards to equipment troubleshooting and monitoring system anomalies. Escalates monitoring system issues to upper management as necessary. * Manages Monitoring Operations demonstration accounts from startup to end of demonstration, including new setup, regular outbound contacts to the customer to walk through the process, answering customer questions and reporting results to Sales. * Serves as an operational contact for Sales Department. This may include escalation of customer issues, contract for information, researching incidents, etc. * Establishes consistent, system-wide procedural norms with input from Training and Monitoring Operations. * Works closely with Training Department to ensure that Monitoring Operations staff receives appropriate training on established procedures or procedural changes. Assists Training with higher-level procedural training for Supervisors and Team Leads. * Performs other duties as assigned. Job Requirements Minimum Requirements * High School Diploma required. * Associate Degree or higher preferred. * Two years of experience working in the Monitoring Operations call center preferred. * Customer service skills. * Effective communication skills with internal and external contacts at all levels. * Problem solving skills. * Interpersonal skills. * In-depth knowledge of Company products and applications. * Proficient computer skills using MS Office software. * Ability to work with computers and the necessary software typically used by the department. GEO Group Inc. Anderson IN

Lead Customer Service Representative PT

Speedway