Lead Customer Service Representative

Maximus, Inc. Queens , NY 11424

Posted 11 months ago

Job Description: Summary-Provide effective guidance for team members on a daily basis. Ensure smooth team operations and effective collaboration. -Lead by setting a good example and engage the team to achieve goals.-Supports team manager and performs management duties when manager is absent or out of office.-Manages inventories and stock, including keeping detailed records of inventory ordering where necessary.-Provides encouragement to team members, including communicating team goals.-Assists management with hiring processes and new team member training.-Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance.-Communicates deadlines.-Develops strategies to promote team member adherence to company regulations and performance goals. T his is the corporate approved job titling framework criteria. Please see the job summary for Project Specific position requirements.

  • High School Diploma or Associates degree with 1.5 - 4 years of experience

  • Additional training or education in area of specialization

  • Works on a variety of assignments requiring considerable judgement and initiative

  • As as skilled and experienced specialist, completes tasks in resourceful and effective ways

  • Able to draft or modify training materials and procedural documentation accurately

  • Skilled in handling challenging communications with external contacts for escalated matters

  • Act independently to determine methods and procedures on new assignments

  • Serves as facilitator and team leader, allocating work and providing guidance and training to others in field of specialization

  • Perform quality assurance on work of others in team

EEO StatementEEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.


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Lead Customer Service Representative

Maximus, Inc.