Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Lead Customer Service Representative FT

Expired Job

Speedway Conway , SC 29528

Posted 2 months ago

Position Summary:

Specializes in providing outstanding service to customers while running a register and working on the sales floor; ensures that items meet the required stock levels and presentation standards; and that cleanliness and safety standards are met or exceeded; greets customers in a friendly manner and suggestively sells products to help increase sales; makes effort to ensure that customers leave with a good impression of the Company and are likely to return

Position Responsibilities:

  • Provides positive, personalized customer service by greeting each customer in a friendly manner, assisting with purchases, suggestively selling and making sure products are available for purchase

  • Runs a Point of Sale (POS) system and monitors customer lines in order to expedite the sales process; interrupts all other activity when customer service is needed

  • Maintains knowledge of products and services offered by the Company and knows how to complete associated transactions

  • Adheres to Federal, State and local regulations and prohibits the sale of age restricted products to individuals under the minimum age requirement

  • Takes an active role in promoting programs introduced by the Company; ensures established standards are adhered to

  • Listens and responds to customer requests, follows immediate customer satisfaction guidelines to resolve customer concerns and forwards information to Management as needed

  • Cleans and maintains the store area including, but not limited to, cleaning counters, equipment, floors, cabinets and external areas. Performs light maintenance duties as assigned

  • Helps ensure equipment is operating correctly. Communicates to Management when maintenance is needed

  • Learns and follows applicable policies and procedures including, but not limited to, grooming, cleanliness, uniform policy, eating, drinking and smoking policy and overall professional appearance, as is outlined in the Company Operations Manual

  • Integrates HES into daily job performance and assists in maintaining a safe environment for customers, employees and self

  • Follows and complies with all health and sanitation procedures and adheres to safe work practices

  • Helps ensure proper stock levels, dating and rotation of all food products and supplies

  • Attends Company required training programs; assists in training fellow store associates on existing and new training programs as needed

  • Provides suggestions for and actively participates in improving sales, margins and execution of Merchandising/Marketing programs

  • Reports all time worked, on or off site, for appropriate compensation

  • Completes other duties, including special projects, as assigned by Management

Additional responsibilities for Lead Customer Service Representative:

  • Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment, which includes weekends, evenings and other high activity periods

  • Handles escalated customer concerns and emergencies in absence of the General Manager. Seeks appropriate resolution for the situation while observing Company guidelines

  • Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals

  • Promotes store sales and selling initiatives and encourages the team to strive to reach goals/objectives

  • Accurate and timely processing of Daily Sales Reporting in absence of General Manager

  • Participates in the store's Cigarette Inventory Control as needed for physical and retail dollar value. Completes a full scan count of all packs and cartons once per month for BlueCube ordering accuracy

Requirements

Education Requirements:

  • No requirement

Experience Requirements:

  • Customer service experience preferred

Skill Requirements:

  • Basic computer skills

  • Exceptional customer service skills

  • Good verbal and written communication skills

  • Understanding of store functions and operations

  • Capable of working in a fast-paced environment and ability to work as a member of a team

  • Ability to model proper workplace behavior, including being respectful, honest and fair

  • Ability to perform repeated bending, kneeling, twisting and overhead reaching

  • Ability to work in intermittent temperature, e.g., outside by the pumps and in the cooler

  • Ability to stand for an entire shift

  • Ability to frequently lift between 5 to 20 pounds

  • Ability to occasionally lift up to 50 pounds

Note: Not authorized to drive for Company business


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative II

TD Bank Group

Posted 1 week ago

VIEW JOBS 10/12/2018 12:00:00 AM 2019-01-10T00:00 Company Overview About TD Bank, America's Most Convenient Bank® TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US. TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com. Job Description The Customer Service Representative II provides legendary Customer Service while selling/ cross-selling TD products to new and existing Customers. Takes residential mortgage loan applications AND offers or negotiates terms of residential mortgage loans for compensation or gain. Requirements * Meets with customers and prospects and develops understanding of other financial objectives and needs. Assesses customer information and suggests appropriate product and service solutions. Sells customers on value and benefits of suggested alternatives and closes sales. * Maintains strong product and sales knowledge and champions core service values. * Provides sound advice at every Customer interaction to create a positive Customer Experience and ensure that the Customer's financial needs are met. * Contributes to the ongoing improvement of the Customer Experience by leading, coaching and modeling quality service at every Customer interaction. * Responsible for meeting or exceeding specific individual sales goals. * Provides exceptional Customer service by meeting all Customer demands as they relate to relatively more complex transactions and assisting less experienced personnel. * Solves problems independently. * Performs a broad range of tasks of varying complexity and scope. * Must be eligible for employment under regulatory standards applicable to the position. Qualifications * High School Diploma or equivalent experience. * 2-4 Years of related experience. * Sales skills with the ability to influence Customers. * Excellent Customer Service skills. * Excellent written and verbal communication skills. * Teller experience helpful. * Demonstrate effective problem solving skills. * Demonstrate ability to schedule and prioritize work. * Demonstrate ability to work independently and within deadlines. * Ability to train less experienced team members. * Strong PC skills. * Complete Core Training Requirements. * Successful Certification as a Consumer Lender (CCL). * Must have current Notary License. * Ability to provide community services, including, but not limited to, WOW! Zone training classes. * Completes online regulatory training requirements. Hours 40 Inclusiveness At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential. If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process. EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity. TD Bank Group Conway SC

Lead Customer Service Representative FT

Expired Job

Speedway