Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Lead Customer Service Representative FT

Expired Job

Speedway Brookpark , OH 44142

Posted 4 months ago

Position Summary:

Specializes in providing outstanding service to customers while running a register and working on the sales floor; ensures that items meet the required stock levels and presentation standards; and that cleanliness and safety standards are met or exceeded; greets customers in a friendly manner and suggestively sells products to help increase sales; makes effort to ensure that customers leave with a good impression of the Company and are likely to return

Position Responsibilities:

  • Provides positive, personalized customer service by greeting each customer in a friendly manner, assisting with purchases, suggestively selling and making sure products are available for purchase

  • Runs a Point of Sale (POS) system and monitors customer lines in order to expedite the sales process; interrupts all other activity when customer service is needed

  • Maintains knowledge of products and services offered by the Company and knows how to complete associated transactions

  • Adheres to Federal, State and local regulations and prohibits the sale of age restricted products to individuals under the minimum age requirement

  • Takes an active role in promoting programs introduced by the Company; ensures established standards are adhered to

  • Listens and responds to customer requests, follows immediate customer satisfaction guidelines to resolve customer concerns and forwards information to Management as needed

  • Cleans and maintains the store area including, but not limited to, cleaning counters, equipment, floors, cabinets and external areas. Performs light maintenance duties as assigned

  • Helps ensure equipment is operating correctly. Communicates to Management when maintenance is needed

  • Learns and follows applicable policies and procedures including, but not limited to, grooming, cleanliness, uniform policy, eating, drinking and smoking policy and overall professional appearance, as is outlined in the Company Operations Manual

  • Integrates HES into daily job performance and assists in maintaining a safe environment for customers, employees and self

  • Follows and complies with all health and sanitation procedures and adheres to safe work practices

  • Helps ensure proper stock levels, dating and rotation of all food products and supplies

  • Attends Company required training programs; assists in training fellow store associates on existing and new training programs as needed

  • Provides suggestions for and actively participates in improving sales, margins and execution of Merchandising/Marketing programs

  • Reports all time worked, on or off site, for appropriate compensation

  • Completes other duties, including special projects, as assigned by Management

Additional responsibilities for Lead Customer Service Representative:

  • Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment, which includes weekends, evenings and other high activity periods

  • Handles escalated customer concerns and emergencies in absence of the General Manager. Seeks appropriate resolution for the situation while observing Company guidelines

  • Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals

  • Promotes store sales and selling initiatives and encourages the team to strive to reach goals/objectives

  • Accurate and timely processing of Daily Sales Reporting in absence of General Manager

  • Participates in the store's Cigarette Inventory Control as needed for physical and retail dollar value. Completes a full scan count of all packs and cartons once per month for BlueCube ordering accuracy

Requirements

Education Requirements:

  • No requirement

Experience Requirements:

  • Customer service experience preferred

Skill Requirements:

  • Basic computer skills

  • Exceptional customer service skills

  • Good verbal and written communication skills

  • Understanding of store functions and operations

  • Capable of working in a fast-paced environment and ability to work as a member of a team

  • Ability to model proper workplace behavior, including being respectful, honest and fair

  • Ability to perform repeated bending, kneeling, twisting and overhead reaching

  • Ability to work in intermittent temperature, e.g., outside by the pumps and in the cooler

  • Ability to stand for an entire shift

  • Ability to frequently lift between 5 to 20 pounds

  • Ability to occasionally lift up to 50 pounds

Note: Not authorized to drive for Company business


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Lead Customer Service Representative Full Or Part Time

Circle K Stores, Inc.

Posted 6 days ago

VIEW JOBS 12/11/2018 12:00:00 AM 2019-03-11T00:00 Job Description Circle K is a great place to work! Here is why: We know that you can work anywhere. However, working at Circle K is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining Circle K means joining a team that is devoted to you! Minimum Qualifications High School diploma or GED preferred. Experience in retail sales preferred. Ability to work in the conditions described below. Ability to perform essential duties and physical functions described below. Ability to work as scheduled, and arrive at the job store on time. Ability to communicate (orally and in writing) in English. Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide).Essential Duties Provides prompt, courteous customer service and resolves customer issues on shift. Provides training assistance to new Customer Service Representatives. Performs shift supervision. Completes all store merchandise build-to's May complete a grocery order and delivery. May provide direction for managing the fast food service area of the store. Knows the gasoline pricing strategy for the store and changes gasoline prices correctly. Inspect store facilities and equipment for safety, cleanliness, and proper working order. Contacts maintenance for repair when needed. Receives and verifies vendor deliveries. Controls merchandise, cash shortages, and other selling expenses. Assists in maintaining proper inventory levels and shift audits. Assists new applicants with application process. Performs all duties with minimal supervision. Attends job-related meetings (may be required to work irregular hours) Ring up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for products sold. Performs multi-function operation of fuel console, lottery machine, money order machine, telecom transactions, etc. Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment at store. Complete daily store reports and other duties as assigned by the Store Manager.Working Conditions Perform approximately 95% of all work indoors, but will be required to work outside to clean parking lots, gas pumps, take out garbage, etc. Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer. Exposure to occasional noise. Work with minimum direction and periodic supervision.Physical Functions Ability to stand and/or walk for up to 8 hours. Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes of workday (i.e., assisting in stocking/maintaining inventory levels). Ability to occasionally lift and/or carry up to 60 pounds from ground to waist level (i.e., to replenish fountain syrups). Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck). Ability to bend at waist with some twisting up to one hour of workday. Ability to grasp, reach and manipulate objects with hands up to all day. (This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs).THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS/DUTIES AND/OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFC REQUIREMENTS OF THE JOB.NOTE: This Job Description may change periodically as required by business necessity, with or without advance notice to employees. Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish Store Information Store 4705244 6300 Engle RoadBrookpark, Ohio 44142-3501 Circle K Stores, Inc. Brook Park OH

Lead Customer Service Representative FT

Expired Job

Speedway