Lead Customer Service Representative FT

Speedway Xenia , OH 45385

Posted 2 months ago


Speedway is focused and dedicated to your success! We are committed to ensuring our employees receive proper training in order to provide excellent customer service to our customers on every visit. We offer full and part time opportunities that will work with your schedule.

Speedway offers best in class benefits including:

  • Weekly paychecks and paid holidays at 2x pay for all hours worked

  • Paid vacation (full-time positions)

  • Coverage in medical, dental, life, and vision insurances eligible upon enrollment (full-time positions)

  • Tuition Reimbursement including GED and Adoption Assistance

  • Immediate eligibility and vesting for 401k plan with a company match of $1.17 per dollar up to 6% of annual salary begins upon enrollment

  • Exciting incentive and rewards programs

What you bring:

  • Meeting and exceeding customer expectations on every visit

  • Maintaining a clean, safe environment to ensure the store is presentable

  • Food preparation including making one of our customer-favorites.coffee!

  • Cash handling, fuel transactions, and promoting the Speedy Rewards loyalty program

  • Ability to follow proper health code guidelines

  • The ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 50 pounds.

  • Handle escalated customer concerns and emergencies in absence of the General Manager

  • Promote store sales and selling initiatives and encourages the team to strive to reach goals

  • Accurate and timely processing of Daily Sales Reporting in absence of General Manager

  • Participates in the store's Cigarette Inventory Control as needed

Click here to view the full job description!

Speedway LLC is an Equal Opportunity Employer and is committed to workplace diversity.


Experience Requirements:

  • Customer service experience preferred
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

FFE Transportation Inc.

Posted 6 days ago

VIEW JOBS 4/18/2019 12:00:00 AM 2019-07-17T00:00 Independent Contractors * The FFE Advantage * FFE Requirements * Success Stories * Trucker's Association Drive-To-Own * The FFE Advantage * FFE Requirements * Success Stories * Trucker's Association Student Driver * Student Pay and Benefits * Student Qualifications * Success Stories * Job Description * Need Training? * FFE Student Complaint Policy Safety * Anti-Terrorism Action Plan * DOT Rating * Technology/Equipment * Computer Based Training * -> Customer Careers * Browse Open Jobs * Search Open Jobs * Edit Your Profile * View Submitted Applications Job Details Requisition Number 19-0043 Post Date 4/16/2019 Title Customer Service Representative City Xenia State OH Description Customer Service Representative Frozen Food Express is looking for a Customer Service Representative for our Xenia,OH location. Responsibilities: * Support daily activities of FFE Account Manager * Responsible for daily hands-on customer related situations, account development and customer satisfaction * Accurately and timely input all load information into the operating system * Will be responsible for communicating directly with customer's employees to determine daily freight needs and providing status updates to them * Provide exceptional customer service to FFE Customer/employees, carriers, and drivers. * Communicating daily with carriers, the on-site customer and freight employees to ensure on-time pick-ups & deliveries * Enter orders into the system * Interacting directly with customer to determine products ready to be shipped * Monitor and trace load so that follow up can be made to the customer regarding issues that could effect on-time pick up or delivery * Creating and disturbing freight documents (BOL's, labels, manifest, etc) * Entering load information and tracking/tracing shipments in software system * Scheduling necessary appointments with receivers and coordinating delivers * Running all necessary reporting tools and reporting information to the appropriate departments/managers as requested * Ensure superior customer service, problem resolution, and effective procedures and process throughout the department * Communicate service issues, declined business and new business opportunities to the sale department * Other duties as assigned or as needed Requirements: * 3+ years of current Customer Service experience required * Transportation experience required * AS400 experience preferred, but not required * Strong problem solving skills and ability to multi-task * Ability to manage multiple priorities and exceptional follow-through abilities * Strong organization skills for planning, decision-making and executing. * Excellent oral and written communications skills * Individual must be flexible. As hours will be based on Customer needs, overtime or weekend shifts may be required * Must be professional * PC literate to include Microsoft Office products such as Word, Excel and Outlook The statements above are intended to describe the general nature of the list of job requirements and/or duties performed by the employees and may not contain all capabilities necessary to perform the job at all times due to circumstances. Statements are not intended to be construed as an exhaustive list of all duties. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected to and must be able to perform all such duties and tasks. Employment will require a criminal background investigation and a drug/alcohol screening. Frozen Food Express is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origins, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, or any other characteristic protected by law. Apply On-line Send This Job to a Friend About Us Frozen Food Express Industries, Inc. was first led to success by Cy Weller, a solutions-driven former attorney from San Antonio who was drafted into the Army. When he returned home from the Army in 1943,he found that he no longer had office space for his legal practice. So he used his experience from the Army to buy military equipment, including salvage trucks, from the government to sell tomore Contact Us 1145 Empire Central Place Dallas, TX 75247-4309 Mailing Address P.O. Box 655888 Dallas, TX 75265-5888 Telephone: 800-569-9200 Fax: 214-819-5625 © 2008 - FFE Transportation Inc. All rights reserved. Terms Of Use Privacy Statement FFE Transportation Inc. Xenia OH

Lead Customer Service Representative FT