Lead Customer Service

Summary

The Lead Customer Service position is responsible for providing quality customer service to M Health Fairview Sports Center customers and support to the sports center administrative staff. Responsibilities include assisting customers in person and on the phone, assisting with concessions inventory and rotating stock, operating a POS cash register system selling admissions to programs, taking registrations for future programs, team room key check outs, skate rental and serving food and beverage products.

This position will involve individuals who are able to work weekday daytime shifts (6:30am - noon or 10:00am - 4:00pm) with some occasional weekend shifts to provide support for events.

Applications will be reviewed as received and positions will be open until filled.

Essential Duties

ESSENTIAL DUTIES & RESPONSIBILITIES:

While these areas are the primary focus of this position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of the role with the city.

Perform basic customer service duties including providing information in person and by telephone.

Operate a POS cash register system to collect admissions for programs and services following the M Health Fairview Sports Center cash handling policy.

Assist with concessions operation: perform weekly inventory of concessions products, rotating stock, putting away product orders, occasional deep cleaning of equipment and the concessions area. Prepare and take orders for food and beverage products and serve them in a timely, professional manner.

Provide support to sports center administrative staff: data entry, team room assignments, proof reading facility daily schedules and open program schedules.

Keep work area clean, sanitized and well organized.

Provide team room key check out and direct participants to proper locations.

Hand out rental skates for ice arena programs.

Collect admissions for paid open programs and monitor activities.

Other duties as assigned or apparent.

Fosters an inclusive work culture and advances the City's diversity, equity and inclusion goals.

Maintain and foster an environment, which facilitates the Exceeding Expectations (professional, responsive, leaders) philosophy of the City.

KNOWLEDGE, SKILLS AND ABILITIES:

Ability to deliver superior service in person and over the phone.

Computer aptitude: ability to use Microsoft Office suite.

Knowledge of food preparation and service.

Ability to communicate effectively with both staff and customers.

Possess point of sale experience and ability to handle cash transactions.

Ability to provide direction to part time staff.

Qualifications

MINIMUM QUALIFICATIONS:

Must be 18 years of age or older.

Availability to work weekdays and occasional weekends

Self-starter; able to complete tasks without direct supervision.

Previous customer service experience.

PREFERRED QUALIFICATIONS:

Past experience in a service-related field.

Knowledge of ice arena, community center or sports facility operation.

Leadership or supervisory experience.

Environment

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel, operate objects or controls and reach with hands and arms. The employee is regularly required to stand, sit, walk, talk and hear. The employee is occasionally required to climb, balance, stoop, kneel, crouch, crawl and smell.

The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Must be able to stand, sit and walk for long periods of time.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderately quiet while in office area and moderately noisy in the remainder of the facility with the exception to the very noisy when the arena is occupied.