Lead Customer Assistance Representative

Enterprise Holdings Fort Lauderdale , FL 33301

Posted 3 months ago

Overview

The Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Assistance Rep will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in an airport location. This is a full time (40 hrs/week) position offering full benefits. .

This is full time position at the Fort Lauderdale Int'l Airport and pays $12.50/hr

Schedule flexibility is required for this position

Responsibilities

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Assists customers within the queue to minimize any wait time and provide the most efficient service

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Seek to improve job performance through self-assessment, skill development, training and goal setting

  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old

  • High school diploma or GED equivalent required

  • Must have at least 1 year prior customer service retail or administrative support experience

  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Apart from religious observations, must be able to work any type of schedule including nights, weekends, and holidays.

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Lead Customer Assistance Representative

Enterprise Holdings