The Courier Team Lead is responsible for insuring that the daily performance of couriers is monitored to insure that the services provided are maintained at a high standard. This is to insure that all routes are covered and that the service provided meets the department's standards.
Insure that scheduling, management of work duties and communications are performed based on supervisor's directions.
Assist in the development of a strong customer service ethic and teamwork by modeling this behavior and mentoring employees.
Follow correct procedures at all times.
Serve as a backup courier when needed.
Insure that all employees maintain compliance with safety training, immunizations, driver's license.
Promptly report and manage any hazards, potential hazard, safety incident or injuries, according to the department's established policies and procedures.
Insure confidentiality and privacy of patient and business information is maintained at all times.
Insure that each staff member is appropriately trained in all aspects of their job.
Insure training records are maintained and are up to date and available.
When needed, act as the point of contact for general courier service issues.
Manage inventory of supplies for the department.
Skills, Experience, and competencies.
Computer skills to include a sound working knowledge of Word, Excel, Access, and Outlook.
Organization and planning skills to insure efficient time and workflow management
Valid Driving license
Work requires the ability to understand and follow oral and written instructions generally acquired through a partial high school education.
Work requires six months delivery experience.
Degrees, Licensures, Certifications
Valid NC driver's license.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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Nearest Secondary Market: Raleigh