The Lead Child Support Counselor will provide case management services to an assigned case load of child support cases as well as will serve as a lead to a team of caseworkers providing expertise and guidance and will assist management as needed.
Essential Duties and Responsibilities
Provide case management services to an assigned case load of child support cases and applying knowledge of policies, procedures, and state and federal regulations to progress cases through the administrative and legal system.
Serve in a lead capacity, as needed, by coordinating and directing the work of lower level staff, to include mentoring and advising, and handling complex or escalated issues.
Assist management as needed with various reporting requirements, staff evaluations and problem solving.
Establish and enforce child support orders.
Research and review records to gather information vital to cases.
Educate customers on the process and their options, and responding to customer inquiries.
Verify existing data on an automated child support system.
Bachelor's degree from an accredited college or university preferred.
Minimum (2) two years' experience in case management, customer service or call center required.
Experience working in child support programs required.
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.