Benchmark Senior Living Newton , MA 02458
Posted 1 week ago
Job Description
Adelaide of Newton Centre an all Memory Care Senior Living Community is searching for a Lead Concierge who will serve as the First Impression to our residents, visitors, families and prospective residents visiting our community.
Exemplifies the Adelaide/Benchmark culture of Elevating Human Connections with every interaction.
Supervises the Concierge Team and all related operations - including training, scheduling, quality assurance, etc.
Serves as the "hub" of communications throughout the community for our residents, visitors and staff.
Ensures compliance and execution of current SOP's and best practices. Reviews, amends and/or adds new practices when needed.
Job Requirements
REQUIREMENTS
Energetic and engaging personality.
Great "service recovery" skills.
Must be available to work weekends regularly. Willing to work holidays as well.
Ability to come up with creative solutions for challenging situations.
Leadership and motivational skills.
Great attention to detail, observant and intuitive.
High school diploma or equivalent certificate preferred.
2 Years supervisory experience at a front desk/concierge capacity a plus.
Excellent verbal, written and phone communication skills.
Expert in standard MS Office programs(Outlook, Word, Excel, etc.)
A passion for serving people.
Benchmark Senior Living