Lead Collaboration Services Engineer - Executive Services

Position Overview

Provides support, guidance, and expertise to executives/senior management for meetings and events. Back up for the team on other services and projects. Acts as a resource for colleagues with less experience. Solves complex problems and takes a new perspective on existing solutions. Exercises judgment based on the analysis of multiple sources of information.

Responsibilities

• Coordinates the design, development, and maintains the collaboration services infrastructure.

• Coordinates or leads creation of architectural framework for servers, hardware, peripherals, and connections. Implements standards and guidelines. Ensure adequate capacity for corporate conferencing needs and identify emerging trends.

• Coordinates and provides technical support, provisioning, and automation capabilities for conferencing resources utilizing multiple technologies services.

• Maintains operating efficiency and stability, ensures the security and integrity of all systems and data, and respond to outages and other issues.

• Provides training and guidance to team members and users as required.

• Provides regular status, operational, incident, and change reports.

• Perform other duties as assigned.

Requirements

EDUCATION:

Required

• Bachelors degree or equivalent experience.

Preferred

• Master's degree and/or LOMA certification

EXPERIENCE:

Required

• 8+ years of experience managing hybrid collaborations services.

• Advanced skills in platform management.

• Advanced understanding of telephony, modern collaboration platforms and life cycle management.

• Advanced experience installing, configuring, and automating collaboration services.

• Advanced experience designing and implementing configuration management solutions across various operating systems and SaaS environments.

• Advanced oral and written communication skills demonstrating ability to share and impart knowledge.

• Ability to quickly adapt to new methods, and work under tight deadlines.

• Advanced investigative, analytical and problem solving skills.

• Advanced ability to set goals and manage multiple tasks, clients, and projects simultaneously; Ability to appropriately balance priorities, deadlines, and deliverables.

• Ability to work well within a team environment and participate in department/team projects.

• Advanced ability to translate business needs and problems into viable/accepted solutions.

• Advanced oral and written communication skills demonstrating ability to share and impart knowledge.

• Advanced skills in customer relationship management and change management.

• Ability to manage multiple projects or and set applicable goals.

• Advanced negotiating and persuasion skills.

• Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines.

Preferred

• 10+ years of experience managing hybrid collaboration services.

• Insurance industry knowledge

• Financial industry knowledge

TECHNICAL REQUIREMENTS:

Required

• Advanced experience working with Teams, Zoom, Webex, and other modern collaboration services.

• Knowledge of Teams Calling, Cisco Call Manager, Unity, Webex Calling, Webex Contact Center and Voice Gateways

• Advanced experience supporting iPhone and iPad.

• Knowledge of general PC/Mac troubleshooting

• Advanced knowledge of administering AirWatch UEM

• Advanced expertise planning and physically installing equipment, including coordinating with internal, and third-party datacenter teams.

• Advanced knowledge of trends in Collaboration services and Unified Communications

• Advanced understanding of multiple hardware vendors and technologies

Preferred

• 3+ years automating administration related actions related to collaboration services.

• Advanced knowledge of supporting services such as server OS and Network Services.

Company Overview

Discover Reinsurance - https://www.rgare.com/our-company/about-rga

Our history, purpose, partnership, reinsurance, RGA Central (client portal), industry recognition, and risk assessment.

Discover Your Purpose - https://www.rgare.com/careers/careers-overview

Join a community of people driven by the same purpose: to make financial protection accessible to all. What we do, work life worldwide, culture and purpose, diversity, equity and inclusion, career development, benefits, and balance, and becoming a candidate.

Discover RGA - https://www.rgare.com/

Reinsurance Group of America - Making financial protection accessible to all, solutions for every situation, RGA Knowledge Center, global insight locally delivered, our responsibility at RGA, newsroom, and policy and governance.

The general pay range for this position is $101,685 - $151,435 per year. Base pay varies depending on job-related knowledge, skills, experience, and market location. In addition, RGA provides an annual bonus plan that includes all roles, and some positions are eligible for participation in our long-term equity incentive plan. RGA maintains a full range of health, retirement, and other employee benefits.

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