The Lead Supervisor ensures a welcoming atmosphere for our shuttle employees, customers and clients by proving excellent customer service, helping to resolve inquiries, scheduling, finding coverage, reports and supports the Shuttles Operations Manager with various tasks.
Regular and punctual attendance is paramount to this position.
Able to dependably work a schedule, with the flexibility to work earlier or later as requested.
Check and respond to all emails daily and on a timely manner.
Complete "Daily Schedule Summary" for the previous work day on a daily basis.
Input shuttle and driver information (provided by passenger count and supervisor report)
Input Supervisor and coverage information.
Input employee rounded punches from Timeforce.
Notate any discrepancies (ie supervisors driving on route, CHP checkpoints, late flights, special occurrencesetc.)
Daily Schedule Report must be completed by 8am daily and checked by Office Personnel.
Responsible for the Passenger Count Report, Input the completed passenger counts onto passenger count summary report.
Check that all passenger counts are accounted for and in order. Report and obtain any missing passenger counts.
Provide passengers counts to supervisors with Count Sheet Cover to complete.
Main Street and Employee lot Passenger Count Report must be updated weekly and viewed by Office Personnel by Monday 8am.
Responsible for maintaining and updating driver schedules, including finding coverage and ensure all shifts are covered (refer to memo).
Email manager of shift changes and updated schedule
Ensure all shifts are covered and all daily shifts are accounted for. Verify that schedule is in compliant with DOT and Labor Laws. (Refer to posted memo for shift coverage).
Will report to Shuttle Manager if any employee wishes to change availability and/or regular schedule time to get approval. Shuttle Manager will contact employee for further details.
Train and evaluate new drivers and supervisors
Ensure new drivers and supervisors are in compliant with DOT, LAZ Uniform policy, LAZ Grooming and Appearance policy and are performing driver safety.
Complete and submit Evaluation form to Shuttle Manager and discuss areas of improvement.
Attend weekly one on one meeting with Shuttle Manager on Mondays at 10:30am to discuss recap of previous week.
Following the meeting, email a summary of topics discussed to Shuttle Manager.
High school diploma or GED required.
Bachelor's Degree or equivalent work experience is preferred.
2+ years in an administrative support role is required.
Parking or Shuttle industry experience is preferred but not required.
Basic knowledge General Microsoft Office Applications.
Class B driver's license
Basic DOT/CHP audit knowledge
Basic computer knowledge and skills
Ability to communicate professionally and effectively.
Excellent interpersonal and organizational skills.
Ability to speak, read, and comprehends the English language.
Bi-lingual abilities are preferred but not required.
Must be open to feedback, differing opinions and other points of view.
Demonstrates a sense of urgency and timeliness.
Demonstrates the ability to seek improvement.
Ability to frequently sit for extended period of time.
Ability to lift, carry, push, pull, and otherwise move objects of at least 30 pounds in weight.
Ability to work in elements-heat, wind, snow, rain, etc.
Ability to frequently stand and/or walk for moderate periods of time.
Ability to occasionally bend, stoop, squat, and lift objects throughout the shift.
Ability to apply pressure to an object with the fingers and palm.
Ability to perform functions that require repetitive motions using hands, wrist, arms, knees and/or legs.
Ability to express or exchange information, instructions, ideas, etc. by means of the spoken word.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA Status: Non-Exempt
To be hired, all candidates must pass a background check and pre-employment drug screen.
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to equal opportunity without regard to race, religion, color, sex, age, national origin, citizenship, disability, genetics or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.