Responsible for handling Guest check money transactions in a prompt courteous manner and in accordance with the Company's high standards of Guest Services. Supervises and coordinates the activities of the Bakery Cashiers as directed by the Restaurant Manager.
ESSENTIAL DUTIES AND REQUIREMENTS:
Performs excellent customer service at all time.
Supervises and coordinates the activities of the Bakery Cashiers.
Monitors Bakery work areas under the direction of the Restaurant Manager.
Ensures compliance to standards set by management with all restaurants duties.
Responsible for keeping Bakery area clean and sanitary.
Interacts effectively with the public and Team Members. Performs excellent customer service at all times.
Receives payment from food and beverage guests, makes changes and issues receipts in a prompt and courteous manner.
Adheres to establish cash control policies and procedures of the Company.
Answers any Guest questions and directs concerns to appropriate management.
Advises Guest of waiting time and recommends beverage outlets to Guests.
Handles any Guest complaints and resolves them quickly and courteously.
Assists in maintaining standards of health, safety, and sanitation.
Participates as a team member with food servers, bus persons, cooks, supervisors and any pertinent company Team Members in producing a smoothly and efficiently run operation that meets the highest standards of Guest Services.
Maintains compliance with all regulations of health and sanitation standards as well as all applicable federal, state, local laws/ordinances; to include maintaining applicable food safety certification.
Maintains a consistent and regular attendance record.
Performs any reasonable request made by management.
To perform this job successfully, an individual must be able to satisfactorily:
Perform job duties, demonstrate excellent work habits, and deliver exceptional service to internal and external guests.
Exhibit the highest degree of professionalism, including appearance, attendance, reliability, teamwork, ethics, integrity, and comply with all governing policies and procedures.
Employ positive and professional communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guest and co-workers at all times.
Maintain a high level of organization, including an orderly and neat work area and excellent time management skills leading to the highest levels of productivity.
Demonstrate a desire to succeed and willingness to help others succeed.
Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
Serve as contributing Team Members of CGRC enhancing operations in all its business endeavors.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE:
High School Diploma or GED required; previous cashier experience preferred.
Strong interpersonal and communication skills required.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to guests and other Team Members of organization.
Ability to calculate figures and amounts such as discounts; ability to add, subtract, multiply, and divide in all units of measure, using whole numbers.
Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the Team Member is regularly required to stand; use hands to finger, handle, or feel; talk or hear. The Team Member is frequently required to walk and reach with hands and arms.
The Team Member must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate to loud. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.