The US spends $160 Billion per year on highways. Every new car model costs at least $1 Billion to develop. Yet cars spend only 5% of their time driving. Where do these cars spend the other 95%? PARKED!
LAZ Parking is one of the largest operators in the growing multi-billion dollar US parking industry. Founded in 1981, LAZ operates hundreds of thousands of parking spaces from offices all across the country. When it comes to parking, we're the experts!
Most importantly, LAZ is a PEOPLE FIRST company with a mission to "create opportunities for our employees and value for our clients". If you're looking to join a growing company led by passionate people committed to being the best contact us today!
The Spirit of the Position:
The Supervisor Breaker and fill in Control Room creates a welcoming atmosphere for our customers and clients by proving excellent customer service, answering all inbound calls, helping to resolve inquiries, complaints, etc. in a positive manner by troubleshooting any issues that are reported.
Regular and punctual attendance is paramount to this position.
Able to dependably work a schedule, with the flexibility to work earlier or later as requested.
Maintain accurate records for calling logs, cashier reports, ticket audits (including lost and damaged), parked track information, and vehicle inventory for self-structure.
Report detailed shift summary to Manger-On-Duty and control room team.
Ensure all breaks for the Manger-On-Duty and Control Room team are given on time and as scheduled, according to state and federal regulations.
When providing break relief be able to fulfill all the essential functions of the position that is being covered (i.e. Manager-on-Duty, Control Room Attendant, Cashier)
Non Essential Functions:
Answer the phone in a pleasant and timely manner; provide excellent customer service when resolving customer inquiries and problems.
Adhere to script when making and receiving calls.
Act as a customer service liaison to patrons regarding operational inquiries, questions, refunds, etc.
1+ year customer service experience.
Call center experience is preferred but not required.
Parking industry experience is preferred but not required.
Ability to communicate professionally and effectively.
Excellent phone, interpersonal, and organizational skills.
Ability to speak, read, and comprehends the English language.
Bi-lingual abilities are preferred but not required.
Must be open to feedback, differing opinions and other points of view.
Demonstrates a sense of urgency and timeliness.
Demonstrates the ability to seek improvement.
Excellent teambuilding and interpersonal skills.
Ability to frequently sit for extended period of time.
Ability to lift, carry, push, pull, and otherwise move objects of at least 25 pounds in weight.
Ability to work in elements-heat, wind, snow, rain, etc.
Ability to occasionally stand and/or walk for moderate periods of time.
Ability to occasionally bend, stoop, squat, and lift objects throughout the shift.
Ability to apply pressure to an object with the fingers and palm.
Ability to perform functions that require repetitive motions using hands, wrist, arms, knees and/or legs.
Ability to express or exchange information, instructions, ideas, etc. by means of the spoken word.
Ability to receive detailed information through oral communication and to make the discrimination in sound.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA Status: Non-Exempt
To be hired, all candidates must pass a background check and pre-employment drug screen.
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to equal opportunity without regard to race, religion, color, sex, age, national origin, citizenship, disability, genetics or any other basis of discrimination prohibited by applicable local, state, or federal law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.