Lead Case Specialist

Child Care Resource Center Chatsworth , CA 91311

Posted 2 weeks ago

Child Care Resource Center (CCRC)

Since 1976, CCRC's mission has been guided by the belief that our social and economic future depends on the quality of a young child's experiences. CCRC serves over 50,000 children and families each month in Northern Los Angeles and San Bernardino Counties.

We encourage the growth and development of children and their families through our creative, informative and supportive programs and services. The scope of our programs includes Subsidized Child Care, a Resource and Referral Network, Head Start and Early Head Start, Book, Toy and Resource Library, and our Family Child Care Home Education Network.

Be part of our team

We are looking for a Lead Case Specialist with a proven track record of managing a caseload effectively while being a backup to management. At CCRC we believe in teamwork, having fun and achieving success. You will play a key role in guaranteeing that success continues by using your case management and interpersonal skills to support families and staff.

General Summary:
Under general supervision, the Lead Case Specialist will be responsible for maintaining caseload and work overload for vacant positions within the Case Management Department. Will perform various job functions assigned by the Program Supervisor and/or the Case Management Team. Ability to make independent decisions related to compliance of assigned task according to agency standards and program regulation.

To be successful, you will need:

Associate's Degree in the field of Psychology, Sociology, Child Development, Social Work, Human Services, Family Studies, or related field or 2 years equivalent related work experience. Bachelor's Degree preferred.

Related work experience in Child Development, Social Work, Psychology, Human Services, Family Studies, Sociology or related field.

Strong interpersonal skills; the ability to honor confidentiality, and work sensitively and supportively with participating families.

Ability to make independent decisions, within parameters assigned by program supervisor and within the scope of the job description, based on information at hand and established Case Management Department guidelines.

Demonstrated proficiency and experience with Windows-based programs and data entry.

Ability to complete projects under tight deadlines even when there are competing requirements and changes in assignments.

Strong organizational skills and the ability to complete projects under tight deadlines, even when there are competing requirements and changes in assignments.

Ability to delegate and direct the work of others to ensure timely workflow processes and program compliance.

Experience working with families and children at risk of abuse or neglect, a plus.

Ability to converse, write and/or translate in Spanish, or Armenian, as well as English preferred in order to convey program information in the native language of the family.

Automobile, California Driver's License and auto liability insurance required.

Ability to maintain cooperative, diplomatic working relationships with co-workers, supervisors, managers, and the public to work as part of a team, and collaborate with colleagues.

Keys areas of responsibility include the ability to:

  • Receive and process documentation submitted by families and child care providers, in a timely manner and according to program regulations and guidelines.

  • Conduct face-to-face meetings, both scheduled and by walk-in, with families and child care providers in order to receive and process documentation and/or discuss changes in the family's case.

  • Review family cases and request appropriate documentation to maintain family eligibility and program compliance.

  • Certify and re-certify families within specified timeframes; including families with special circumstances, such as CPS.

  • Develop and maintain accurate, legible and complete written records of families' program activity.

  • Ensure the proper maintenance of family case files through properly reviewing, updating and filing information and documentation provided by the family.

  • Responsible for maintaining knowledge of DPSS Contract, Title V, Funding Terms and Conditions, and Agency Policy.

  • Provide eligibility tracking (e.g., student parents, variable work schedule and self-employed parents, CPS parents, terminating families, families in local/state appeals, siblings on waiting lists, CalWORKS participants).

  • Complete case management tasks to ensure that child care contracting is completed in an accurate and timely fashion.

  • Provide support and technical assistance, as needed, to parents and providers, regarding child care options and locating and accessing community resources.

  • Develop and maintain knowledge of program regulations, guidelines and funding terms and conditions necessary for performance of responsibilities.

  • Other duties, as assigned.

We are proud to be an EEO/AA employer M/F/D/V

CCRC offers a comprehensive employee benefits package which includes:

Medical, Dental and Vision insurance, Life and Long Term Disability insurance, 403(b) plan, Flexible Spending Accounts, Paid Holidays including Winter Break, Paid Time Off, plus many other supplemental benefits such as, Credit Union membership and Professional Development Opportunities.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided by OFCCP here.

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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Lead Case Specialist

Child Care Resource Center