Lead Case Processor (Oa) *Temporary NTE 1 Year *

Department Of The Treasury Houston , TX 77020

Posted 3 months ago

  • Duties

Help

Duties

Summary

WHAT IS THE APPEALS DIVISION? Independent by statute, staffed by highly trained professionals who provide mediation for any taxpayer contesting IRS compliance actions. Appeals is the last opportunity for the IRS and a taxpayer to resolve disputes prior to litigation, and ensures that all taxpayers can receive an impartial review of their tax case.

See "Other Information" for Locations

Learn more about this agency

Responsibilities

WHAT DOES A LEAD CASE PROCESSOR DO? You will perform the full range of Case Processor duties and serve as a work advisor and technical resource to other Case Processors in the office. The incumbent executes support in the assignment, processing and closing of cases from a variety of sources. The duties involve planning, organizing and carrying out varied administrative and clerical activities required for efficient Appeals operations.

As a Lead Case Processor (OA) you will:

  • Lead a team of Case Processors; set priorities and deadlines; assign work to team members based on skill level, difficulty of task, priorities, etc; review/analyze technical and work-related problems/issues and recommend solutions;

  • Distribute and balance the workload among employees in accordance with established work flow or job specialization, assure timely accomplishment of the assigned workload, and assure that each employee has enough work to keep busy;

  • Keep in touch with the status and progress of work, and make day- to- day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems, such as backlogs which cannot be disposed of promptly

  • Estimate and report on expected time of completion of work, maintain records of work accomplishments/time expended and prepare production reports; Assist in specific tasks/techniques and provide instructions, reference materials and supplies.

  • Retrieve from automated systems a variety of reports and technical material including forms, correspondence, and documents that contain legal, technical, or procedural language pertaining to the administration of the revenue laws.

  • Research, analyze, and extract information from internal and external sources, subject to different sets of rules, regulations, and procedures. Extract portions of file, summarize data, and submit response to the requesting party.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Travel Required

Occasional travel - 1-5 Nights per Month

Supervisory status

No

Promotion Potential
07

  • Job family (Series)
    0303 Miscellaneous Clerk And Assistant

  • Requirements

Help

Requirements

Conditions of Employment

  • Refer to Other Information

  • Click "Print Preview" to review the entire announcement before applying.

  • Must be a U.S. Citizen or National

  • IRS Employees with Career or Career Conditional Appointments

  • Qualifications

You must meet the following requirements by the closing date of this announcement.

GS-7 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: Experience with programs, policies, practices, and/or priorities in order to provide effective administrative assistance and guidance to the manager and staff. Using automated tax systems (internal and external) and computer software programs (word-processing, spreadsheets, database management, virtual communications) to update, retrieve, and maintain case status and administrative records. Experience in analyzing case information to determine the appropriate procedures to close cases involving multiple work streams. Maintaining and updating a variety of manual and automated tracking systems used in processing cases. Securing, updating, and reviewing case information to build the administrative record. Experience in administrative processes (i.e., inputting travel vouchers, inputting and validating time).

  • The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis.

  • To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

In addition to the above requirements, you must meet the following, if applicable:

You must have been at the GS-6 level for 52 weeks (time-in-grade requirement).

Education


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Management & Program Analyst Tas Edbm Temp NTE 1 Year

Department Of The Treasury

Posted 5 days ago

VIEW JOBS 12/2/2019 12:00:00 AM 2020-03-01T00:00 * Duties Help Duties Summary The Taxpayer Advocate Service is an independent organization within the IRS. The TAS mission is to assist taxpayers in resolving their problems with the IRS (Case Advocacy), and to identify and propose administrative and legislative solutions to mitigate those problems (Systemic Advocacy). See Additional Information for Locations. Learn more about this agency Responsibilities WHAT DOES A MANAGEMENT & PROGRAM ANALYST DO? As a Management & Program Analyst, you will be responsible for accomplishing various analytical studies and/or projects relating to substantive, mission-oriented programs of the Internal Revenue Service. The studies or projects involve complex programs, systems or issues and have impact on multiple IRS locations and/or organizations. In this role, you will coordinate the impact of the project with employees and managers in all affected areas within the Service and with individuals and organizations outside the Service. Specifically, you will use your analytical and technical skills to conduct in-depth analyses of project data, requirements, and impact and you will identify problem areas and determine how to resolve them. As a Management & Program Analyst you will: * Meet with managers and executives within the Service to define the overall goals and objectives of the project. * Prepare complex action plans and schedules for various phases of project accomplishment, both short and long-range; ensures that plans are consistent with Service goals, schedules, and policies. * Prepare recommendations for resource requirements to accomplish the project; negotiates with managers of various components of the Service to obtain needed resources and support. * Plan, coordinates and establish operating methods and procedures for accomplishment of project mission; as needed, directs the development and accomplishment of employee training relating to the project. * Establish a system to review, control, and report on project status; Monitors project status and adjusts work plans for project accomplishment. * Conduct in-depth analyses of project data, requirements, and impact; identify problem areas and determine how to resolve them; Prepare agency directives, IRM issuances, memoranda, service-wide policy statements, and other written guidelines and recommendations relating to the project. * Conduct briefings and prepare comprehensive reports to keep managers and executives advised of project plans and progress and to communicate findings and recommendations. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov Travel Required Occasional travel - 1 to 5 nights per month. Supervisory status No Promotion Potential 13 * Job family (Series) 0343 Management And Program Analysis * Requirements Help Requirements Conditions of Employment * Click "Print Preview" to review the entire announcement before applying. * Refer to Other Information * Must be a U.S. Citizen or National * IRS Employees with Career or Career Conditional Appointment [If Applicable * Qualifications You must meet the following requirements by the closing date of this announcement: GS-11 LEVEL: You must have 1 year of specialized or experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service. Specialized experience for this position includes: Experience applying analytical and evaluative techniques, both qualitative and quantitative, to projects and studies concerning the efficiency and effectiveness of program operations; Experience should include recommending alternatives and/or changes in methods, processes, and techniques used to improve program and administrative procedures; Experience using work processes, operations and programs to perform studies and evaluations and to also make recommendations for changes & improvements; Experience applying management principles and processes to perform project management duties and effectively coordinating and integrating project objectives; experience utilizing or applying communication techniques effectively to present, persuade and/or negotiate project plans with stakeholders. In addition, specialized experience must include experience performing case work, program management, and user testing; Experience with Integrated Data Retrieval System (IDRS) tool; Experience using the Integrated Automated Technologies (IAT) tool; Experience with IRS business processes; Experience in conducting and or attending customer technical meetings, documenting technical requirements and communicating requirements back to a core project team; Experience in creating programmable process flows from technical information in VISIO software; Experience assisting employees with IAT tool questions; Experience in analyzing technical procedure, policy and guidance using references such as the Internal Revenue Manual (IRM) and the Internal Revenue Code (IRC) especially to determine the impact on the IAT tool functionality. OR Ph.D. or equivalent doctoral degree in a related field of study that demonstrate the knowledge, skills and abilities to do the work. OR Three (3) full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in a related field of study that demonstrate the knowledge, skills and abilities to do the work. OR LL.M., if related OR A combination of experience and education equivalent to the amount required. You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. * The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. * To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. In addition to the above requirements, you must meet the following, if applicable: You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement). Education Department Of The Treasury Houston TX

Lead Case Processor (Oa) *Temporary NTE 1 Year *

Department Of The Treasury