Lead Case Manager

CLASSIFICATION TITLE:

Lead Case Manager

SALARY:

$51,351.57 - $66,418.96

DEPARTMENT:

Office Of Senior Services

Opening Date:

06/11/2024

Closing Date:

06/26/2024 12:00 a.m.

FLSA STATUS: Non-exempt - overtime pursuant to Human Resources Policy

EMPLOYMENT STATUS: Just cause subject to probationary period

GENERAL SUMMARY

Under direction, provides case management services and support to clients. Completes assessments; monitors, coordinates, and links individuals to resources. Determines eligibility, makes referrals and assists participants in accessing benefits and services. Works with participants to identify and reach goals. Enters client information into client tracking databases. Develops a plan of service based on assessment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Provides case management and assists in accessing supportive services and benefits to promote quality of life for program participants.

Determines eligibility for potential program participants under the direction of program staff.

Conducts needs assessment with each participant; develops a plan of service and goals with participants.

Works with participants to identify and reach goals as indicated in the plan of service.

Records all required participant and program information in client tracking database; maintains records and documentation as required.

Attends and participates in public meetings and presentations to explain available programs.

Attends and participates in all staff meetings.

Participates in case consults.

Facilitates the coordination of services with community partners.

Maintains and updates knowledge through conferences, seminars and in-service trainings as directed.

Operates standard office equipment, including a personal computer.

Operates an automobile to perform assigned job functions.

Performs related duties as assigned.

QUALIFICATIONS

Required Education and Experience

• Bachelor's Degree from an accredited college or university in Human Services, Social Work, or a directly related field

• A minimum of two (2) years experience of direct service case management

Preferred Education and Experience

• Master's Degree from an accredited college or university in Human Services, Social Work, or a directly related field

Required Licenses or Certifications

• Possession of a valid Michigan driver's license and operable, insured automobile for authorized travel

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Community resources, human service agencies, programs and services for disadvantaged populations

Skill in:

• Organization and time management

• Using good professional judgment for the welfare and safety of clients

• Use of various computer programs and applications

Ability to:

• Work with diverse populations

• Establish and maintain effective working relationships with staff, state and local agencies and the public

• Work in an environment which embraces the county's Dignity Campaign

• Effectively speak, write and understand the English language

• Effectively speak, write and understand a language other than English is preferred

• Understand and carry out oral and/or written instructions

• Accurately organize and maintain paper documents and electronic files

• Maintain the confidentiality of information and professional boundaries

• Work independently

• Conduct oneself with tact and courtesy

WORK ENVIRONMENT/CONDITIONS

The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job.

N/S=Never/Seldom O=Occasionally F/C= Frequently/Continuously

Work Environment

Office or similar indoor environment: F/C

Outdoor environment: O

Street environment (near moving traffic): N/S

Construction site: N/S

Confined space: N/S

Exposures

Individuals who are hostile or irate: O

Individuals with known violent backgrounds: N/S

Extreme cold (below 32 degrees): N/S

Extreme heat (above 100 degrees): N/S

Communicable diseases: N/S

Moving mechanical parts: N/S

Fumes or airborne particles: N/S

Toxic or caustic chemicals, substances, or waste: N/S

Loud noises (85+ decibels): N/S

Blood Borne Pathogens: N/S

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

N/S=Never/Seldom O=Occasionally F/C= Frequently/Continuously

Demand:

Balancing on even or uneven surfaces/ground: N/S

Bending (forward or backward bending at the waist): F/C

Climbing up or down stairs, ladders, scaffolding and platforms:

Crawling (moving about on hands and knees). Inspecting in confined spaces: N/S

Digging: N/S

Driving on sealed and unsealed roads: O

Grasping, gripping, holding, clasping with fingers or hands: O

Kneeling to work at low levels: N/S

Manual Dexterity (fine finger movements i.e., keyboard operating, writing): F/C

Lift/Carry/Move objects from one level/position to another up to 50 pounds: O

Pull objects away from or towards the body: O

Reaching overhead (arms raised above the shoulder) or forward reaching (arms extended): O

Sitting in a seated position during the task performance: F/C

Standing in an upright position without movement: F/C

Walking considerable distances in the facility on multiple surfaces: F/C

Running considerable distances in the facility on multiple surfaces: N/S

GENERAL REQUIREMENTS AND DISCLAIMERS

Complies with P.A. 390, as amended, known as the State's Emergency Management Act and the County's Emergency Management resolution as well as all related plans, policies and procedures covered by those statutes.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment amongst other possible accommodations.

GRANT OR EXTERNALLY FUNDED POSITION -This position will continue only if sufficient grant or external funds are provided.