Lead Business Operations Coordinator

Company Description

Job Description

Characteristics we look for:

• An eager, go -getter with a roll up your sleeves "get it done" approach

• A desire to learn, grow and develop within your role and the organization

• Genuine interest in digital retail media and the power of effective marketing

About the role:

The Operational Excellence (OpX) Manager role is positioned to work in lock-step with all order-to-cash related cross-functional teams to create, deliver, train and maintain a seamless and efficient process from pre-sales campaign lead generation to final campaign activation and billing.

The OpX Manager will have various responsibilities in the areas of:

• Business Analyst

• Data Integrity

• Sales Enablement

• Sales & Revenue Operations

The OpX Manager will work closely with leads from:

• Sales

• Client Soltuions Management / Account Management

• Delivery Ad Operations

• Retail Business Owners (RBOs)

• Accounting & Finance

• Product

• Onboarding

• Analytics, Yeild & Business Intelligence

The OpX Manager will be directly responsible for:

• Developing, documenting and maintaining an order-to-cash process that is active and aligned from all areas of the business.

• Developing, documenting and maintaining a team RASCI that outlines responsibilities across sales, activation & delivery teams.

• Working within order-to-cash tool sets to ensure Data Integrity & Accuracy, for example FUSE, Salesforce, PIO, Platform and others.

• Acting in a "Business Analyst" style role to evaluate, create, document and rollout needs around new and existing products and processes.

• Working with responsible teams to ensure the successful completion of data integrity related activities like Gate Checks, billing windows and any other steps needed to ensure a seamless next step in the process.

• All cross-functional business process creation, documentation and training.

• Working with various cross-functional teams to identify SMEs and educate/train in a "train the trainer" style interaction, which will ensure successful activation of necessary processes across the business

• Special Projects that impact the order-to-cash process, for example Credit Card deprecation.

• Assisting the Billing Analyst teams on escalation needs, complicated issue resolution and ongoing training of the order-to-cash process to ensure correct steps are maintained and delivered.

• Working to evaluate areas of the business that can benefit from process improvement through task delegation, including but not limited to the activation of Epsilon India resources as needed.

• Case Management in Salesforce and PIO for special needs cases not directly related or responsible from other cross-functional teams.

This role will require strong communications skills, organization, and attention to detail. It's important that the individual in this role understands its crucial impact on the organization, from big projects to small tasks.

Accountability

This position will report into the Associate Director, Operational Excellence, who reports up through the SVP of Business Transformation & Onboarding, with regular interaction from all other cross-functional leaders. Performance will be evaluated through successful performance of duties and responsibilities, ability to multitask in a fast-moving culture, organizational skills, and enabling the cross-functional teams to operate with more efficiency and higher output. A critical outcome will also focus on the role's ability to action tasks quickly and with extreme efficiency to move the new deal pipeline forward. The role will require regular interaction with cross-functinal teams, known and unknown across Epsilon and at times, executive leadership.

Overall, the role will require strong communications skills, organization, and attention to detail. It's important that the individual in this role understands its crucial impact to the organization, from big projects to small tasks. This role will often interact with executive leadership and the candidate should be excited about growth opportunities, stretch assignments and new areas of exposure across the organization. Finally, it's critical that the candidate takes an interest in educating themselves on the everchanging landscape of the Retail Media industry, positioning themselves as a go-to resource and knowledge base of internal best practices and external efficiencies that will help the client grow.

Strengths

With a focus on strategy and support with operational processes, this role will require:

• Interest in retail, eCommerce and digital advertising

• In-depth understanding of the MS Office product suite

• Ability to organize a daily workload by priorities

• Ability to receive direction from multiple stakeholders at all levels of the organization

• High level of customer service and EQ (emotional Intelligence)

• A proactive approach to problem-solving with strong decision making skills

• Professional level verbal and written communication skills

• A team-oriented positive approach with an excitement to play an important role in a growth focused global company

• Ability to work in an agile and fast- pace work environment

• Strong organization skills - proving the ability to prioritize to ensure deadlines are met

• Ability to problem solve focused on being solution oriented

• Excellent interpersonal communication skills

• Efficient time management skills - able to sustain timeline management and campaign deliverables

Work Experience

• 5+ years' working in a client facing style role

• 3+ years' experience in Retail Media industry and/or equivalent experience, primarily within advertising and/or corporate retailer environments

• 2+ years' in operational excellence or operational process, project management or product management style role

Qualifications

Additional Information

About Epsilon

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.

When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon

• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion

• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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