Lead Business Analyst - Salesforce

H&R Block Kansas City , MO 64126

Posted 2 months ago

What you'll do...

At H&R Block, we are modernizing our software architecture which is generating a need for more talent. We are looking for problem-solving, difference-makers to help us with new approaches, challenges and designs working on complex systems.

We are investing heavily in our technology transformation, moving to server-less infrastructure and cloud-native applications, as well as a continuous everything approach - improvement, development, testing, implementation, delivery, and learning. The goal? Faster innovation.

Our people are the key to our success, and we are investing in talent opportunities. We encourage learning, experimenting, and exploration. If this type of innovation and learning is enticing to you and if you embrace and implement Agile practices, we are looking for you.

Day to day, you'll...

  • Partner with stakeholders to understand business goals, metrics, processes and requirements

  • Lead the assessment, definition and design of comprehensive solution(s) to address business needs leveraging Salesforce technology and platform

  • Identify and explore both out-of-the-box (preferred) and customized solution options

  • Leverage Salesforce AppExchange where appropriate for reusable components

  • Identify and address conflicts across multiple use cases to design/develop an efficient overall technical solution

  • Lead evaluation of new releases to assess impacts as well as identify opportunities for technology and business process related improvements

  • Establish and mentor team members on requirements gathering, documentation and solution design standards and best practices

  • Contribute hands-on to the facilitation, definition and documentation of requirements, work/data flow analysis, acceptance criteria and test planning

  • Estimate and contribute to hands-on delivery of application configuration and testing

  • Research and drive resolution to production defects and issues

  • Collaborate with other technical and non-technical team members and vendors in technology neutral language to define, build, and deliver solution

About H&R Block...

We're here to live our purpose-to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.

We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company-one that defined an industry and is now leading its transformation.

It would be even better if you also had...

  • Certified Salesforce Advanced Administrator

  • Certified Salesforce App Builder

  • Experience with Agile and DevOps project delivery practices.

  • Experience with use of Microsoft ADO to track requirements, testing and defects

  • Experience working in or with a call center environment

What you'll bring to the team...

  • Bachelor's degree with emphasis in Information Technology or related area

  • Five to eight years of experience with Salesforce Service Cloud Platform, including experience with implementation of:

  • Lightning flows

  • Integrations with 3rd party systems

  • Data Security and Event Monitoring using Salesforce Shield

  • Data retention, backup and recovery strategy

  • Demonstrated ability to deliver full systems development lifecycle activities from requirements gathering through implementation for Salesforce Service Cloud deployments

  • Expert in Salesforce Service Cloud declarative capabilities and activities

  • Certified Salesforce Administrator

  • Certified Salesforce Service Cloud Consultant

  • Strong understanding of Salesforce technical/development capabilities (e.g. apex, visual force etc.)

  • Proficient at analyzing complex requests and issues to determine underlying problem(s) as well as options to solve, choosing the appropriate course of action and measuring/revising approach based on results

  • Experience leading and coaching others

  • Strong communication, presentation, facilitation and interpersonal skills (to all levels of the organization)

  • Blend of functional/business and technical acumen

  • Experience with SaaS product release management

  • Experience using Microsoft Office Suite including PowerPoint, Word, Excel and Visio

  • Strong verbal, written and interpersonal communication skills

  • Strong facilitation skills

  • Knowledge and experience implementing integrations with, and migrations from other technology solutions

  • API knowledge and experience - REST or SOAP

  • Knowledge of relational database concepts

  • Demonstrated decision making, analytical and problem-solving skills

  • Effective time management and organizational skills with the ability to handle multiple priorities

  • Experience develop process flows, system flows, and data flows/models using modeling tools

Sponsored Job

#indeedkr #LI-KR1

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Lead Business Operations Analyst


Posted 3 weeks ago

VIEW JOBS 7/3/2021 12:00:00 AM 2021-10-01T00:00 Job Description We are hiring for a Lead Business Operations Analyst. In this role you will be managing the financial human capital and quality outcomes of internal business processes. You will also drive operational support processes for a team responsible for delivering business process outcomes including the people, data processes and financial investments. In addition, you will be tasked with managing relationships with key stakeholders across the client base for assigned solutions or venues, consult with clients in navigating Cerner, advocate for their needs, and channel feedback appropriately, identify and track client value statements and return on investment, deliver client-facing communication, including email, newsletters, workshops, and industry events and measure and report on client key performance indicators (KPIs) for the solution or venue. Additional Information Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen. Qualifications Basic Qualifications * At least 10 years of total combined higher education and related work experience including: * At least 3 years of business operations work experience * At least 7 years of higher education and/or additional work experience directly related to the duties of the job Preferred Qualifications * Bachelor's degree preferred * At least 9 years of business process development or improvement work experience * Strong background and experience on financial project tracking Expectations * Willing to reside in or relocate to Kansas City, MO or live in a virtually approved city * Willing to travel up to 20% as needed * Willing to work additional or irregular hours as needed and allowed by local regulations * Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position * Perform other responsibilities as assigned Cerner Kansas City MO

Lead Business Analyst - Salesforce

H&R Block