What you'll do...
At H&R Block, we are modernizing our software architecture which is generating a need for more talent. We are looking for problem-solving, difference-makers to help us with new approaches, challenges and designs working on complex systems.
We are investing heavily in our technology transformation, moving to server-less infrastructure and cloud-native applications, as well as a continuous everything approach - improvement, development, testing, implementation, delivery, and learning. The goal? Faster innovation.
Our people are the key to our success, and we are investing in talent opportunities. We encourage learning, experimenting, and exploration. If this type of innovation and learning is enticing to you and if you embrace and implement Agile practices, we are looking for you.
Day to day, you'll...
Partner with stakeholders to understand business goals, metrics, processes and requirements
Lead the assessment, definition and design of comprehensive solution(s) to address business needs leveraging Salesforce technology and platform
Identify and explore both out-of-the-box (preferred) and customized solution options
Leverage Salesforce AppExchange where appropriate for reusable components
Identify and address conflicts across multiple use cases to design/develop an efficient overall technical solution
Lead evaluation of new releases to assess impacts as well as identify opportunities for technology and business process related improvements
Establish and mentor team members on requirements gathering, documentation and solution design standards and best practices
Contribute hands-on to the facilitation, definition and documentation of requirements, work/data flow analysis, acceptance criteria and test planning
Estimate and contribute to hands-on delivery of application configuration and testing
Research and drive resolution to production defects and issues
Collaborate with other technical and non-technical team members and vendors in technology neutral language to define, build, and deliver solution
About H&R Block...
We're here to live our purpose-to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.
We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company-one that defined an industry and is now leading its transformation.
It would be even better if you also had...
Certified Salesforce Advanced Administrator
Certified Salesforce App Builder
Experience with Agile and DevOps project delivery practices.
Experience with use of Microsoft ADO to track requirements, testing and defects
Experience working in or with a call center environment
What you'll bring to the team...
Bachelor's degree with emphasis in Information Technology or related area
Five to eight years of experience with Salesforce Service Cloud Platform, including experience with implementation of:
Integrations with 3rd party systems
Data Security and Event Monitoring using Salesforce Shield
Data retention, backup and recovery strategy
Demonstrated ability to deliver full systems development lifecycle activities from requirements gathering through implementation for Salesforce Service Cloud deployments
Expert in Salesforce Service Cloud declarative capabilities and activities
Certified Salesforce Administrator
Certified Salesforce Service Cloud Consultant
Strong understanding of Salesforce technical/development capabilities (e.g. apex, visual force etc.)
Proficient at analyzing complex requests and issues to determine underlying problem(s) as well as options to solve, choosing the appropriate course of action and measuring/revising approach based on results
Experience leading and coaching others
Strong communication, presentation, facilitation and interpersonal skills (to all levels of the organization)
Blend of functional/business and technical acumen
Experience with SaaS product release management
Experience using Microsoft Office Suite including PowerPoint, Word, Excel and Visio
Strong verbal, written and interpersonal communication skills
Strong facilitation skills
Knowledge and experience implementing integrations with, and migrations from other technology solutions
API knowledge and experience - REST or SOAP
Knowledge of relational database concepts
Demonstrated decision making, analytical and problem-solving skills
Effective time management and organizational skills with the ability to handle multiple priorities
Experience develop process flows, system flows, and data flows/models using modeling tools