Lead Bartender

Lead Bartender

Apply now Position: Lead Bartender (Part time #538605)

Property / Office: Mandarin Oriental, Miami

Location: Miami, FL, United States

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

Our Hotel

With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests. It is an urban resort with Miami's only private beach.

Overview of Position

The La Mar Lead Bartender is responsible for, but not limited to, serving and assisting guests in a courteous and efficient manner in the bar environment, consistently mixing and serving beverages according to the set standards of the Beverage department. Further responsibilities are to create new cocktail lists, weekly promotions, train colleagues and to control beverage cost according to yearly objective.

Duties and Supporting Responsibilities

• Follow guidelines for proper bar set-up

• Have excellent knowledge of Bar food and drink menus (wine, beer and spirits), including other department's menus in order to make appropriate suggestions for guests

Supervise bar area is thoroughly clean throughout shift according to FLHSS standards

• Properly maintains pars

• Prepare and supervise beverages and cocktails are made in an efficient and consistent manner

• Supervise all side work duties are completed on daily basis

• Communicate with co-workers, supervisors and managers

• Perform open hand service

• Follow appropriate sequence of service

• Provide guests with beverages and amuse bouche

• Use guest names as appropriate

• Acknowledge repeat guests

• Acknowledge special occasions and guest preferences

• Know bar seating numbers

• Notify managers and chefs of allergies, dietary specifications or special requests

• Understand and anticipate guest needs

• Maintain attention to detail

• Offer beverages and refill beverage orders before glass is half empty or offer additional beverage

• Provide guests with detailed description of the menu

• Helpfully recommend menu items and products to guests

• Recommend wine pairings and/or cocktails

• Inform guests of specials and off menu items

• Accurately take guest orders

• Appropriately time course of service

• Ensure delivery of food and beverage items are up to quality standards

• Ensure guest satisfaction after every course is served

• Supervise Bus and reset tables bar countertop

• Supervise table maintenance by removing dirty dishes, glasses, extra items, etc.

• Offer guests coffee, desserts or after dinner drinks

• Present check promptly if nothing else is desired

• Properly handle special requests, such as return food procedures

• Follow proper re-fire procedures

• Inform managers of good and bad feedback

• Thank guests, wishing them farewell and asking them to come back

• Clean stations, tables, all work areas, and prepare Bar for next shift

• Assist colleagues throughout service

• Be flexible with schedules based on business demands

• Proper handling of cash, including close out procedures

• Employ suggestive up-selling techniques when appropriate and come up with ways in order to increase sales

• Engage with guests as individuals with polite conversation

• Able to lift up to 50lbs to assist with table moves, etc.

• Able to use the POS system and accurately input all orders

• Make daily supply requisition

• Remain visible to guests at the bar

• Attend all daily and monthly meetings

• T.I.P.S. and Food Handler certified

• Create and implement new cocktails into bar list

• Train all staff members on cocktail recipes and presentations

• Share monthly meeting with all bar colleagues and ensure follow up on discussed topics

• Lead by example

• Supervise beverage controls use of giggers for all recipes, labels with dates.

• Ensures beverage inventories are accurate and on line with beverage budget.

The Bartender reports directly to the La Mar Restaurant Managers.

Requirements

• Have a minimum of 1 year experience in the similar position, preferably in a luxury setting.

• Flexible schedule is required, including evenings, weekends and holidays.

• Excellent organizational skills and communication skills are necessary.

• Must be able to work in a high-pace and dynamic operation.

• Must be detailed oriented, excellent computer skills necessary.

• Have a pleasant, friendly and helpful manner.

• Work in a safe, prudent and organized manner.

• Able to handle multiple tasks at one time.

• Able to consistently delight and satisfy our guest.

Working with us means…

We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental 'Colleague Journey' that exceeds colleague expectations.

Equal Employer Opportunity Statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group's colleagues to perform their job duties may result in discipline up to and including discharge.