Lead Associate Ops (Network Expansion) Greater Philadelphia Market, Philadelphia PA

Jpmorgan Chase & Co. Philadelphia , PA 19107

Posted 1 week ago

At JP Morgan Chase, we have an obsession for taking care of our customers and employees and making them feel welcomed and valued by building lasting relationships, doing the right thing exceeding expectations and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting edge financial technology and the most welcoming and friendly service, you'll be front and center representing our brand and culture. Here at Chase, you'll have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.

Do you have a passion for helping customers, building relationships and delivering extraordinary customer service? We are looking for energetic, enthusiastic people to be the face of Chase to our retail branch customers. Lead Associate Operations who are successful in making referrals may be eligible for monthly incentives.

Training Requirements

Successful completion of the Lead Associate Operations training program is a pre-requisite to be considered active in Lead Associate Operations role.

Description:

As a Lead Associate Operations on a Branch Banking team, you support the Branch Manager and Associates to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory banking requirements. Apply these skills to become a Lead Associate Operations at Chase and help impact the customer banking experience.

Responsibilities:

You'll contribute significantly to the success of your branch by helping with the following:

  • Works with the branch manager to set the tone of the branch environment to provide an exceptional customer experience, and a dynamic and engaging culture.

  • Process and assist customers with transactions

  • Introduce customers to your branch team who will build relationships and assist with specialized financial needs

  • Make customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week

  • Support the Branch Manager with all aspects of branch operations, including loss control, compliance and audit standards

  • Demonstrated ability to make connections, engage and educate customers and refer as appropriate

  • Strong desire and ability to influence, educate and connect team, partners and customers to technology

  • Demonstrated leadership abilities and works well in a team environment

  • Demonstrated proficiency in operations and transaction accuracy

  • Minimum two years of branch banking experience preferred; Associate Banker (Teller) experience is a plus

  • Detail-oriented, organized and ability to multi-task with an ability to follow policies, procedures, and regulatory banking requirements

  • Some College level or military equivalent strongly preferred; High school degree, GED or foreign equivalent required

  • Availability to work Branch hours, including weekends and some evenings

  • Successful completion of the Lead Associate Operations training program is a pre-requisite to be considered active in Lead Associate Operations role.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Relationship Banker (Network Expansion) 17Th St And JFK Blvd Branch Philadelphia PA

Jpmorgan Chase & Co.

Posted 1 week ago

VIEW JOBS 1/31/2023 12:00:00 AM 2023-05-01T00:00 <p>Do you have a passion for helping customers, building relationships, and delivering extraordinary customer service? We're looking for energetic, enthusiastic people to be the face of Chase to our retail branch customers.</p><p>From a personal standpoint, you'll also have the opportunity to take ownership of your career development through a variety of cross-training opportunities.</p><p>As a Relationship Banker in our Branch Banking team, you'll take a lead role in delivering an outstanding experience to Chase customers. You'll acquire, manage, retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs. You'll contribute to the success of the branch by:</p><ul><li><p>Managing assigned customers and proactively meeting with them - in person and over the phone - to build lasting relationships, discover financial needs, and tailor product and service recommendations</p></li><li><p>Making lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week</p></li><li><p>Partnering with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs</p></li><li><p>Adhering to policies, procedures, and regulatory banking requirements</p></li></ul><p>Requirements</p><ul><li><p>Deliver exceptional customer experience by acting with a customer-first attitude</p></li><li><p>Demonstrate ability to make personal connections, engage and educate customers, ask open-ended questions and listen to establish trust and build lasting relationships</p></li><li><p>Exude confidence with clients when sharing product knowledge and solutions</p></li><li><p>Excellent communication skills - in person and over the phone - with proven ability to tailor features and benefits of products/services to customers with differing needs</p></li><li><p>Strong desire and ability to influence, educate, and connect customers to technology</p></li><li><p>Possess drive, initiative, and knowledge to provide financial options for customers using a consultative approach</p></li><li><p>Ability to learn products, services, and procedures quickly and accurately; deliver solutions that make our One Chase products work together</p></li><li><p>Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training</p></li><li><p>Professional, thorough, and organized with strong follow-up skills</p></li><li><p>Engage and partner with team members and other lines of business to offer most appropriate products</p></li></ul><p>Qualifications</p><ul><li><p>At least one year experience in:</p></li><li><p>Retail banking sales, or</p></li><li><p>Financial services sales, or</p></li><li><p>Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results</p></li><li><p>College degree or military equivalent strongly preferred; High school degree, GED or foreign equivalent required</p></li><li><p>Beginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required. All unlicensed applicants must obtain their licenses within 180 days of hire</p></li><li><p>Ability to work branch hours, including weekends and some evenings</p></li><li><p>Compliance with Dodd Frank/Truth in Lending Act</p></li></ul><p>This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.</p><p>In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.</p><p>Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx</p><br> Jpmorgan Chase & Co. Philadelphia PA

Lead Associate Ops (Network Expansion) Greater Philadelphia Market, Philadelphia PA

Jpmorgan Chase & Co.