A Lead Associate Operations Trainee is responsible for completing the Lead Associate Operations Training Program (30 days) and learning the business activities of a Lead Associate Operations.
As a Lead Associate Operations on a Branch Banking team, you will support the Branch Manager and Associates to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory banking requirements. Apply these skills to become a Lead Associate Operations at Chase and help impact the customer banking experience.
You'll contribute significantly to the success of your branch by helping with the following:
Work with the branch manager to set the tone of the branch environment to provide an exceptional customer experience, and a dynamic and engaging culture
Process and assist customers with transactions
Introduce customers to your branch team who will build relationships and assist with specialized financial needs
Make customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week
Support the Branch Manager with all aspects of branch operations, including loss control, compliance and audit standards
Assist with scheduling as necessary
In the absence of the Branch Manager or designated banker, you'll be given responsibility to communicate branch priorities throughout the day
Demonstrated ability to make connections, engage and educate customers, and refer as appropriate
Strong desire and ability to influence, educate and connect team, partners and customers to technology
Demonstrated leadership abilities; work well in a team environment
Demonstrated proficiency in operations and transaction accuracy
Minimum one year of branch banking experience preferred; Teller and/or Personal Banker experience is a plus
Detail-oriented, organized and able to multi-task; able to follow policies, procedures, and regulatory banking requirements
Some College level or military equivalent strongly preferred; High school degree, GED or foreign equivalent required
Availability to work branch hours, including weekends and some evenings
To be considered for this role, you may be required to complete a video interview powered by HireVue
Jpmorgan Chase & Co.