Lead Associate, IT Infrastructure Operations (P2)

Staff whose work requires or potentially could require any in-person interaction with Save the Children colleagues, partners, or beneficiaries must be fully vaccinated against COVID-19 unless otherwise required by law. Save the Children complies with federal, state, and local laws with regard to accommodations related to this policy.

Summary The Lead Associate, IT Infrastructure Operations is responsible for supporting the IT Network Engineer & Security Team with various technical responsibilities across all areas. Tasks and areas of work will span across security, network, system administration, customer support, and maintenance for our various technical platforms and solutions used across Save the Children. What You’ll Be Doing (Essential Duties) Network Administration (35%) Supports networking environment by implementing system configuration according to design; executing system installation; following system standards.

Maximizes network performance by monitoring performance; troubleshooting network problems and outages; performing upgrades; collaborating with network architects on network optimization. Secures network system by enforcing policies; monitoring access. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Enables business continuity capabilities for technical infrastructure. Provide technical services and support for the following areas: Network level:

WAN, LAN and WLAN connectivity, routers, firewalls, and security appliances Internal systems, Network Infrastructure, Unified Communication Platforms. Remote monitoring and management of system alerts and notifications Physical environment: SAN Technologies, Server Infrastructure, Backup Appliances Backups of critical data according to regulatory and business requirements AV and conferencing solutions for SCUS locations and remote staff Perform network assessments and security audits.

Participate in the administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review. Document maintenance for all computer systems and network infrastructure. Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

Assist with Level 2 and 3 support for ticket resolution as needed. Systems Administration (35%) Implementing SA-related solutions according to design for various project and operational needs. Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.

Data Center Support for SAN, CUCM, Vmware, Head Start Open Mesh Networking. Maintain installation and configuration procedures. Contribute to and maintain system standards.

Operations and Support (15%) Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Perform regular security monitoring to identify any possible intrusions. Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

Perform regular file archival and purge as necessary. Create, change, and delete user accounts per request. Provide Level 2 and 3 support per request from various constituencies.

Investigate and troubleshoot issues. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Maintenance (15%) Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure new services as necessary. Maintain operational, configuration, or other procedures.

Perform periodic performance reporting to support capacity planning. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure Virtual machines, CPU, memory, and disk partitions as required.

Maintain data center environmental and monitoring equipment. Required Qualifications Minimum of a High School Diploma or equivalent, plus at least 3 years of relevant experience Demonstrated experience in the area of network and/or systems administration Professional level of specialized knowledge to manage complex tasks, programs or projects Professional proficiency in MS Office suite Professional proficiency in spoken and written English Demonstrated ability to communicate and collaborate effectively with individuals and teams at all levels, both internally and externally Demonstrated commitment to fostering and maintaining and environment of diversity, inclusion, and belonging Preferred Qualifications Experience in customer-facing IT support roles Network and/or systems administration preferably using Microsoft and Cisco products Compensation Save the Children is offering the following salary ranges for this position, dependent on candidate location: Geo 1 - NY Metro, DC, and other locations with labor costs significantly above national average:

Target Salary for this position is $66,300 – $74,100 base salary Geo 2 - Locations around the US National Labor Cost Average: Target Salary for this position is $60,350 – $67,450 base salary Geo 3 - Locations significantly below the US National Labor Cost Average: Target Salary for this position is $54,400 – $60,800 base salary Actual base salary may vary based upon, but not limited to, relevant experience, base salary of internal peers, business sector, and geographic location (more information on job structure is available here). Employee may be eligible for an incentive program.

Save the Children also offers paid vacation, accrued at least 12 days a year, depending on paygrade and length of service, paid safety and wellness leave of at least 1 day per month worked for a full time employee which is pro rata reduced for employees working less than a full time schedule, and at least 10 paid holidays a year. Employees may be eligible for additional bonus compensation. Save the Children US also offers outstanding benefits that include health, dental, vision and life insurances, short-term and long-term disability coverage, an Employee Assistance Program, a retirement savings plan with employer contribution, family leave, paid parental/adoption leave of 60 days, commuter benefits, paid caregiver leave days, 1 paid volunteer day a year, paid critical child illness leave days, dress for your day, and much more.

Why you should join the Save the Children Team… Save the Children US offers outstanding benefits that include health, dental, vision and life insurances, short-term and long-term disability coverage, an Employee Assistance Program, 403(b), generous vacation, personal sick leave, family leave, parental/adoption leave, commuter benefits, dress for your day, and much more. Click here to learn more about how Save the Children US will invest in YOU About Save the Children No matter your role when you join Save the Children, each and every day you will challenge yourself to devote your skills, talent and expertise to changing the world for kids. It’s an ambitious goal, and a meaningful one no matter how you see yourself professionally: an accountant, a writer, a data analyst, a teacher, a driver, a designer, or any one of the hundreds of dozens of roles we’re looking to fill every day.

You see, Save the Children believes every child deserves a future. In the United States and around the world, we give children a healthy start in life, the opportunity to learn and protection from harm. We do whatever it takes for children – every day and in times of crisis – transforming their lives and the future we share.

Our work for children and their families requires that we commit—at every opportunity—to work together to identify and dismantle persistent systemic and structural racism, inequality, and any other forms of discrimination in this country and beyond. As an anti-racist organization, Save the Children will not tolerate discrimination in any form—in our employment practices, amongst our staff, in our leadership or toward the people we serve. We stand in solidarity with all people to fight for equal rights, justice, inclusion, and belonging.

We provide equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. Save the Children complies with all applicable laws. Save the Children is committed to conducting its programs and operations in a manner that is safe for the children it serves and helping protect the children with whom we are in contact.

All Save the Children representatives are explicitly prohibited from engaging in any activity that may result in any kind of child abuse. In addition, it is Save the Children’s policy to create and proactively maintain an environment that aims to prevent and deter any actions and omissions, whether deliberate or inadvertent, that place children at the risk of any kind of child abuse. All our representatives are expected to conduct themselves in a manner consistent with this commitment and obligation.

Save the Children is committed to minimizing safety and security risks for our valued employees, ensuring all are given training, support and information to reduce their risk exposure while maximizing the impact of our programs for children and families. Our shared duty, both agency and individual, is to seek and maintain safe working conditions for all.