Lead Applications Support Analyst | IT Application Support | Sioux Falls

Sanford Health Sioux Falls , SD 57101

Posted 4 weeks ago

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

See yourself at Sanford!

Facility: Sanford Business Center Building

Location: Sioux Falls, SD

Shift: Day

Job Schedule: Full time

Weekly Hours: 40.00

Job Summary

Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies that collect data to support business needs. Utilizes data to support decision-making.

Provides identification of outcomes. Develops plans for achieving identified outcomes. Assists and documents testing, training, activation and implementation of the plan.

Provides for outcome measurement and evaluation. Leads and communicates project progress and outcomes to appropriate health system departments and personnel. High level of customer service while promoting and participating in the team approach necessary.

The Lead Applications Support Analyst collaborates with Business Analyst's and Project Manager's to ensure business requirements are met. Acts as a liaison to assigned leaders and departments as well as providers in order to facilitate optimal use of applications.

Holds team members accountable for configuration standards. Delegates project tasks and project lifecycle support to team members. Mentors team members.

Excellent time management and prioritization skills. Excellent interpersonal, and customer service skills, as well as strong presentation techniques required.

Project management, prioritization, strong communication and problem solving skills needed on a daily basis. Skillful at managing change. Experience with Microsoft Office software.

Knowledge of current clinical or business practice, regulatory healthcare requirements, and healthcare information systems. Knowledge of existing Service Level Agreements and ensure compliance with standards.

May demonstrate basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work when necessary. When applicable, must possess knowledge in state and federal laws, rules and regulations.

Qualifications

Bachelor's degree required. Area of focus in information technology, healthcare, business, or related field preferred.

Four years of relevant experience in application support, hardware or interface preferred.

Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.

Knowledge and experience with Service Now or other supporting Service Management solutions preferred.

ITIL certification is also preferred. Certification must be obtained within six months of date of hire.

This position is on a leadership track and therefore will assist Manager with oversight of team members. Past experience with supervising or mentoring is preferred.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

Job Function: Information Technology

Req Number: R-29386

Featured: No



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Lead Applications Support Analyst | IT Application Support | Sioux Falls

Sanford Health