Lead Applications Engineer

Job Overview:

Under the general direction of the assigned manager this position leads and performs high level analysis and programming in the selection process, implementation, and build support of the Epic Optime and Anesthesia modules of our system's EHR. Serves as a subject matter expert (SME) in a multi-disciplinary team approach for selection, planning, and implementing new or upgraded systems. Responsible for leading specifications and managing customer needs of assigned applications from which programs will be written and processes are followed to ensure maximum utilization of automation, system availability and system governance. Team members in this position are responsible for leading program design, coding, testing, debugging and documentation. Works with other Information System teams, operational liaisons, and the customer to ensure the performance of underlying technical infrastructure and software utilization. Serves as a mentor, assisting in the growth and development of team members and use of our TriHealth Way of Serving.

Job Requirements:

Bachelor's Degree in Information Systems

Other relevant fields of study

Equivalent experience accepted in lieu of degree

Flexible/adaptable learning and understanding new technologies

Proven analytical and problem-solving abilities

Ability to work both independently and in a team-oriented, collaborative environment

Execute tasks in a high-pressure environment

4-5 years experience in a related field

Certifications in EPIC Modules. Preferred Epic Optime and Epic Anesthesia.

Job Responsibilities:

Supports departmental and organizational processes including customer support and problem resolution in a timely manner to ensure maximum system availability. Provides appropriate escalation of critical issues as necessary.

Performs high quality definition, analysis, design, programming functions and documentation for assigned projects and requests.

Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

Ensures that project solutions -designs, request for proposal, system acquisition, and modification, etc.- meet the goals and objectives of the requesting department

Provides leadership to ensure project tasks are completed accurately and within the time estimated from the project schedule or scheduled completion date of request

Attends technical/professional training courses -seminar or self-study- for career development and job responsibility performance.

Other Job-Related Information:

On-call is expected in this position, per the Information Systems On-Call policy

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"

• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist

• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met

• Offer patients and guests priority when waiting (lines, elevators)

• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.

• Respect everyone's opinion and contribution, regardless of title/role.

• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.

• Pick up trash, ensuring the physical environment is clean and safe.

• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.

• Show courtesy and compassion with customers, team members and the community