Lead, Applications Analyst - Provider Data System

UW MEDICINE IT SERVICES has an outstanding job opportunity for a LEAD, APPLICATIONS ANALYST - PROVIDER DATA SYSTEM position.

WORK SCHEDULE

100% FTE - 40 hours per week

Day Shift

• UW MEDICINE ITS SERVICES CORE HOURS ARE 07:00 - 16:00 (PST), Monday-Friday

Required participation in team on call schedule

POSITION HIGHLIGHTS

Closely collaborate with other ITS team members and internal UW Medicine customers to provide a service oriented, point of technical leadership for systems supported by the Provider Data System team, including Epic SER, Kyruus Provider Directory, and internal solutions.

Analyze customer business and technical requirements and issues, recommending solutions.

Design, build, test, and implement enhancements to meet functional requirements.

Work with vendor support to resolve issues in vendor-hosted solutions.

Provide production support and ongoing system troubleshooting, maintenance, monitoring, and training.

Manage projects, processes, and documentation to support customer needs.

DEPARTMENT DESCRIPTION

UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children's). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

PRIMARY JOB RESPONSIBILITIES

You are the Provider Data System Team Liaison: Liaison with other ITS Team leads to facilitate inter team collaboration/consultation on multi team projects and break fix items.

You mentor team members on work assignments, customer service, troubleshooting, problem analysis, and work completion.

You are responsible for ensuring service requests are completed in a timely manner and to the satisfaction of the customers. This responsibility requires coordination with all resources needed to accomplish the request either directly or through delegation.

You create and maintain a strong, positive, service-oriented relationship with internal and external customers, including meeting Service Level Agreements.

You prioritize tasks with guidance from designated lead, supervisor, or project manager.

You track detail status of each task and work with project managers, leadership, and Application Manager to resolve issues around initial resource estimates.

You identify improvement opportunities through analysis.

You evaluate and implement management requests for information to generate reporting requirements.

You perform analysis and troubleshooting for complex application issues to meet established Service Level Agreements, working with user groups to provide diagnostic assistance and resolution to questions and problem direction.

You influence and drive quality standards at the end-to-end solution level.

REQUIRED QUALIFICATIONS

Bachelor's degree in Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field or equivalent combination of education/experience.

6+ years recent healthcare or IT experience which must include the below.

Experience working with provider/caregiver data, used for provisioning access to Electronic Medical Record.

2+ years' experience working with 3rd party provider directory applications, Kyruus preferred.

Demonstrated experience creating strategic and effective product or service plans for customers, with experience developing ongoing customer relationships and anticipating customer needs.

3+ years' experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications).

Demonstrated ability to translate complex business requirements into design specifications, articulate alternatives, follow technical change control processes, and maintain workflow and technical implementation documentation.

Experience coaching and mentoring others to increase professional effectiveness, which may include scheduling work, reviewing completed assignments, prioritizing teamwork, and overseeing projects.

Strong knowledge of all phases of software development or lifecycle for vendor supplied software.

Experience taking technical requirements, and translating them into test plans and test cases, including identifying critical test cases and troubleshooting workflow issues.

Experience serving as subject matter expert for large scale enterprise customers, both internal and external.

Experience walking clients through the use of systems, preferably in a healthcare environment.

The following are NOT required, but would be great to have:

Epic Security certification with SER badge.

Understanding of Epic security infrastructure and possess knowledge of provisioning provider access.

Knowledge of SQL.

Experience leading an IT application team.

CONDITIONS OF EMPLOYMENT

This is an Information Technology deadline-driven work environment.

The individual in this position is expected to work normal daytime hours. The work may be performed in either an office environment or by telecommuting with manager approval, during normal business hours; however, significant off-hours and weekends may be needed to resolve problems and respond to emergencies. This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed.

Must coordinate projects without direct supervisory authority.

Must work within the constraints of multiple technical environments.

The individual in this position must learn many organizational structures and cultures and continually foster collaboration.

Ability to communicate effectively in English, both verbally and in writing.

ABOUT UW MEDICINE - A HIGHER DEGREE OF HEALTHCARE

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists, and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student, and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center

• Montlake, UW Medical Center

• Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community. #monster